Senior Customer Analyst

2 weeks ago


Leeds, United Kingdom Harnham Full time

**SENIOR CUSTOMER ANALYST**

**LEEDS/BRADFORD (hybrid)**

**£35,000 - £45,000**

This is a brilliant opportunity to work as a Senior Customer Analyst in the Bradford office of a well-established financial services company. With the chance to make an impact within a rapidly growing bank, this position would be perfect for someone lookingto take on a new and exciting role.

**THE COMPANY**:
This is a pivotal company within the financial services sector, who are currently growing at a stupendous rate as they work to become a big name in the industry. With this company's large multi-million customer database, the Senior Customer Analyst willhave a massive amount of data to work with, thus developing your analytics skillset further.

**THE ROLE**:
As a Senior Customer Analyst, you will be joining the Insight Analytics Team, reporting to the Insight & Analytics Manager. You can expect to work daily with SQL, as well as work on visualisation of data and insights. You will also be working on other excitingprojects, such as:

- Understanding the customer database better through segmentation and customer profiling
- Analysing different customer contact strategies to recommend to stakeholders and the wider team the best method of communicating with customers
- Offering support to the team to identify improvement opportunities for customer satisfaction
- Liaison with stakeholders, department leaders and the wider business

**YOUR SKILLS AND EXPERIENCE**:
As a Senior Customer Analyst, you will be expected to:

- Have extensive experience using SQL for working with data to provide insight proficiency
- Have experience in customer insights data analysis for forecasting performance and making recommendations to the business
- Be data and technically literate
- Have excellent communication skills for building relations with stakeholders and liaising with all levels of the business
- Preferable have experience with a data visualisation tool and Python

**WHAT'S IN IT FOR YOU?**

**Package**:

- £35,000 - £45,000 salary DOE
- Bonus scheme
- Pension scheme
- Health insurance
- Hybrid working

**Benefits**:

- Chance to work with different levels of the business - work closely with the team manager, while supporting junior analysts in the team, getting to lead by example
- Continue your development and upskill in tools like Python as the wider team looks to improve here, too
- A super flexible team - hybrid working in place, but a relaxed approach on office presence. You'll likely be in the office once a month, joining up with the team for a workshop or team collaboration session
- As a smaller bank, there's less red tape, there's a variety of projects across this scope, the team works agilely, so there's huge potential

**HOW TO APPLY**:



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