Specialist - Trading Support

3 weeks ago

London, United Kingdom Anglo American Full time

Company Description
**You’re talented and adaptable. That’s why you’ll fit in.**

As well as discovering, mining and processing many of the essential raw materials that enable, support and enhance modern life, our global business is involved in selling and marketing products - copper, platinum and other precious metals, iron ore, coal, nickel and diamonds. Through our Marketing Business, we are able to offer innovative solutions to meet our customers’ specific challenges. This includes physical products, logistics and technical support, as well as pricing and financing solutions.

The purpose of the Marketing BU is to sustainably maximise cash flows from the marketing of Anglo American products and services.

**Job Description**:
**PURPOSE**

Accountable for the evolution, smooth running and maintenance of Marketing IM provided systems together with providing exceptional support to the business liaising with the relevant project managers and business teams as required.

**KEY TASKS**

**Performance & Delivery**
- Handle and resolve customer issues in Marketing IM provided systems
- Optimise business performance by enhancing the alignment between business processes and the Marketing IM systems, in conjunction with business process owners
- Gain consensus on new process concepts to move process improvement forward
- Work closely with stakeholders, process owners and key users to understand business requirements and drive the analysis and design of quality technical solutions
- Understand the business processes and flows to enable the analysis of business requirements and the development of solutions
- Involved in security/authorization set-up, user documentation, data interface design, data migration and data reconciliation
- Drive the adoption of best practice and enforce the use of standard systems and solutions
- Act as the key specialist point of contact for service providers in problem solving and investigations related to incidents in the Marketing area where they relate to systems
- Work with the operations teams to identify, plan and execute service improvements
- Perform functional analysis, requirements definition and minor configuration and testing, in conjunction with third party configuration teams
- Manage service introduction and deployment ensuring best practice by any third party teams including the delivery of acceptable test scenarios and scripts
- Directly accountability for the successful delivery of the end-of-day process
- Deliver consistent service results and service improvement plans
- Manage problem root cause analysis and resolution
- Comply with Anglo American Security and Operating Standards

**Qualifications**:
Advantageous to have a qualification in a relevant field OR a proven track record of experience in a role and context of similar complexity

**Specific Knowledge requirements**:

- Proficiency in English both verbal and written
- Any of trading domain knowledge, market/credit risk, back office/ERP intergration experience desirable

Additional Information
**Who We Are**

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

As a responsible miner - of diamonds (through De Beers), copper, platinum and other precious metals, iron ore, coal and nickel - we are the custodians of what are precious natural resources. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives.

**What We Offer**
- Competitive salary and benefits package
- Amazing opportunities for learning and growth - from technical training to leadership programs, we bring out the best in our people
- We’re a large, successful multinational company and there are plenty of opportunities internally to move onwards and upwards too

**Inclusion and Diversity**

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

**How To Apply**

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