Are the face of **Novotel Cambridge North**, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.

**Main responsibilities**:
**Duties**
- Sales Ledgers
- Purchases Ledgers
- Update of various trackers on a daily basis
- Preparation of meetings presentations
- Assistance in advertising jobs
- Screening of CVs
- Note taking for various meetings including Health and Safety
- Production of posters / internal communication
- Stationery ordering
- Liaise with existing clients on a regular basic
- To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
- Arrange and deliver hotel show around in a professional and knowledgeable manner
- To support with group bookings through the whole process and liaise with other departments where required
- To be the first point of call for all client enquiries regarding accommodation and meeting and events
- To provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions and weddings
- Arrange and conduct hotel show around to promote the sale of accommodation and/or meeting space
- Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business
- Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for
- Confirm bookings by proactively contacting clients and sourcing appropriate documentation stored in a systematic way
- Liaise with travel agent
- Maintain the accuracy of the in-house reservations system
- You will provide the quotes, follow up on the enquiries and prepare contracts and payment
- For Meetings and Events you will liaise with the Kitchen and Food & Beverage for catering and room set up and follow with the client during and after the event
- Produce reports and statistics as requested by the Sales Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts

**Must already have the right to work in the UK**

**Benefits**
- You can work with multinational colleagues
- Be part of a global community of hospitality industry
- Opportunity to develop your career
- A Bienvenue Card - offering a special staff rate at our hotels
- Free Gym
- Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Great work environment and colleagues
- Personal development programs
- Complimentary meals on duty and uniforms
- Pension scheme
- 28 days holidays including bank holidays (increasing yearly)
- Free parking
- Apprenticeship scheme
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

**Salary**: £11.51 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking

Ability to commute/relocate:

- Cambridge: reliably commute or plan to relocate before starting work (required)

Work Location: In person