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Digital Transport Solutions Administrator

4 months ago

Warwick, United Kingdom Volvo Group Full time

United Kingdom

**Position Description**

**Digital Transport Solutions Administrator**

**Renault Trucks**

**Warwick - maternity cover - **4th September 2023 to 31st August 2024

**Salary up to £28,000 (dependent on skills & experience) + Company bonus of up to 10% of salary, & excellent benefits**

**THIS IS US, YOUR NEW COLLEAGUES**
This role sits within the Digital and Transport Solutions team in Warwick. We are a friendly team of five, with a range of experience from 6 months to 30 years
We are based at our Head Office in Warwick. Our hybrid working model means that you can spend 3 days working from our office in Warwick and up to 2 days working from home.
This is a great opportunity for someone looking to develop their career with Renault Trucks, working in an experienced, progressive team who have a supportive and collaborative way of working.

**JOB SUMMARY**
The role works within 2 key areas - vehicle compliance and telematics services.
In terms of
**compliance**, you will develop strong relationships with Renault dealers, customers, partners and colleagues to ensure vehicles remain compliant and on the road by ensuring;
- Jobs are released or queried in the tyre operating system
- All service actions are booked & completed on-time with accurate documentation uploaded in a timely manner
- Any RFL renewals & amendments are completed on time
- Creating and maintaining records for vehicles and hired in equipment
- Monitoring breakdowns to ensure timely response and fix, to maximise customer uptime, hiring vehicles to cover, where necessary
- Raising PO’s, accurate PCN and Damage recharging, challenging costs as appropriate
- Managing any day-to-day queries in an effective and timely manner

In terms of
**telematics**, you will;
- Manage the Customer Support Portal for Optifleet (Renault Trucks telematics system)
- Set up new Optifleet customers, managing early-stage introduction to portal
- Deal with queries and requests that come through
- Support the Customer Delivery Manager with Account management
- Carry out Monthly reporting on data
- Manage our invoicing system, including monthly invoicing & queries

The role will also involve;
- General housekeeping of relevant systems
- Assisting with our Electric Vehicle Discovery Rental Programme

**WHAT CAN WE OFFER YOU?**
- Flexible 37.5 hour week (Monday to Friday)
- Free on-site parking, with access to electric car charges
- On site sandwich shop and coffee bar
- 25 days holiday plus bank holidays
- Private Medical Insurance via BUPA
- A generous contributory pension scheme
- Life assurance
- Ongoing training and development
- Access to our Employee Assistance Programme
- Cycle to work scheme
- You will also have access to a wide range of employee discounts including half price cinema tickets, discounted gym membership and lots of shopping and social discounts.

**WHO ARE YOU?**
- An experienced administrator with a keen eye for detail
- Commercially aware and customer-focused with a ‘Can Do’ attitude
- Personable with the ability to form strong relationships with customers and colleagues
- Committed to continuous improvement and great team player
- Excellent communicator, both written and oral
- Well-organised with experience of working to tight deadlines
- Courage to challenge costs
- Excellent IT skills, including MS Excel

**About us**

At
**Renault Trucks** we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.
- You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.

Renault Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, Eicher, Rokbak, cellcentric, Prevost, Nova Bus and Volvo Penta.

**Auto req ID**

142515BR

**Organization**

Renault Trucks

**State / Province**

Warwickshire

**City/Town**

Warwick

**Employment/Assignment Type**

Regular

**Travel Required (maximum)**

No Travel Required

**Functional Area**

Aftermarket

25-Jul-2023