Solution Architect

We have an immediate opportunity for **"Solution Architect"** with our client.

**Job Title**: Solution Architect
**Job Location**:Livingston UK, 2 days per week
**Job Duration**: 9 Months Contract

**Summary**:

- Solution Architect (Contact Centre Specialist) required as part of a major, on-premise to cloud, contact centre quality management and analytics project.
- The scope of the project includes speech and text analytics, realtime analytics, call recording and performance & evaluation tools.
- The solution architect will work with our lead architect, analysts and vendor SMEs to produce designs and specifications for the delivery of this project.

**Responsibilities**:

- Provide architectural expertise, direction, and assistance to architecture, design and delivery teams.
- Review design artefacts for compliance with standards and architectural plans
- Act as design authority overseeing the architectural design of their assigned functional components - Responsible for the production of individual design artefacts
- Act as quality leader and be accountable for ensuring the highest possible quality in their assigned functional components and/or design

**Qualifications**:
Strong interpersonal and consultative skills
Recent experience of design and delivery of solutions requiring the use of some of the following:

- Contact Centre voice platforms ideally Genesys
- Experience of designing / implementing call recording, speech analytics or realtime analytics solutions
- Verint Customer Engagement Cloud Platform, NICE Call Recording and Nexidia Analytics or similar
- AWS DX
- SIP and voice networking components
- SIPREC