Claims Customer Service Executive

6 months ago

London, United Kingdom marshmallow Full time

**About Marshmallow**:
We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

**How we work**:
We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

**This is a temporary opportunity and we are looking for people who are immediately available.**

**The Claims Team**:
We believe that the claims experience can be so much better in the insurance industry So, our mission is to deliver the most delightful and efficient claims experience to our customers.

Working in a startup means that you have to be adaptable and excited by the prospect of moving fast.

We are committed to re-imagining the claims experience, and you will play a key role in delivering a best-in-class service for our customers.

**What you'll be doing**:

- Providing outstanding service when a customer makes a motor claim over the phone with Marshmallow, ensuring their needs are taken care of sensitively and effectively (e.g. liaising with our partners to ensure a seamless customer experience)
- Collecting and recording accurate details from our customers, and asking questions to get a full and clear understanding of the circumstances of the claim
- Verifying and monitoring claims received digitally, and following up with customers to ensure their needs are taken care of (inbound and outbound calling)
- Comparing/validating information given by customers, and being alert to fraud concerns to ensure only genuine claims are progressed (escalating where necessary to our specialist fraud team)
- Using liability assessment tools and case law to help establish liability
- Selling the benefits of using claims services provided by Marshmallow to third party drivers, so we can organise their vehicle repairs and alternative vehicles as necessary
- Using your initiative as well as various tools/databases to locate driver contact details

Due to the nature of the role, some ‘out of hours’ work will be required. You will work a maximum of 40 hours per week, including evenings and weekends. You will work 1 week of ‘late’ shifts (11am-20:00pm, Monday - Friday) followed by 2 weeks of normal shifts (09:00-18:00pm). You will also work 1 weekend out of 3, with time off in lieu.

**Who you are**:

- You are naturally empathetic and can put customers at ease during stressful situations
- You have a polite and welcoming telephone manner
- You are a quick learner and embrace change
- You are organised and can be relied upon to get things done
- You always seek ways to improve our processes

***:
**What we're looking for from you**:

- Excellent written and verbal communication skills
- You will have experience in a customer facing role and know what brilliant customer service looks like
- A solutions-focused min

  • Claims Executive

    6 months ago

    London, United Kingdom Lockton, Inc. Full time

    **General information**: **Reference **:002379 **Vacancy location**: **Location**: United Kingdom, London, London **Work Place**: Hybrid **Region**: UK **Vacancy details**: **Job Profile**: Lockton - Experienced Professional **Title**: Claims Executive **Description**: We have a new exciting opportunity within the Global Real Estate & Construction...

  • Insurance Claims Executive

    1 day ago

    London, Greater London, United Kingdom Cryer Baker Recruitment Ltd. Full time

    Job Summary:We are seeking a seasoned Insurance Claims Executive to join our team in Birmingham. As a key member of our claims handling team, you will be responsible for managing complex claims, providing exceptional customer service, and collaborating with internal teams and external stakeholders.The ideal candidate will possess a deep understanding of...

  • Claims Executive

    6 months ago

    London, United Kingdom MW Appointments Full time

    Join a leading P & I Club with World wide offices and based in the heart of city who are recruiting for an experienced P & I Claims Executive. Main Duties: Working within one of their syndicate's, the Claims Executive will have responsibility to provide an efficient claim handling service and provide advice to our members. The Claims Executive will deal...

  • Professional Indemnity Claims Solicitor

    3 weeks ago

    London, Greater London, United Kingdom Mitre Claims Management Full time

    Job Title: Professional Indemnity Claims SolicitorAbout the Role:Mitre Claims Management, an independent Third Party Claims Administrator, is seeking a Professional Indemnity Claims Solicitor to handle and manage professional indemnity claims with a focus on SRA regulated Professionals and FCA regulated Professionals.Responsibilities:Manage professional...

  • Claims Executive

    6 months ago

    London, United Kingdom Lockton, Inc. Full time

    **General information**: **Reference **:002667 **Vacancy location**: **Location**: United Kingdom, London, London **Work Place**: Hybrid **Region**: UK **Vacancy details**: **Job Profile**: Lockton - Experienced Professional **Title**: Claims Executive - Construction **Description**: We have a new exciting opportunity within the Global Real Estate &...

  • Claims Resolution Specialist

    3 weeks ago

    London, Greater London, United Kingdom Exchange Street Claims ltd Full time

    Property Claims Handler (London)Role Overview:We are seeking an experienced Claims Handler to join our team at Exchange Street Claims Ltd in London. This is a fantastic opportunity for a motivated and detail-oriented individual to work on a diverse range of domestic property claims, providing exceptional customer service and ensuring seamless claims...

  • Claims Executive

    6 months ago

    London, United Kingdom Oliver James Associates Full time

    I am recruiting for a Claims Executive on a contract basis in London (hybrid). The business is renowned within the London insurance (Lloyds market), an opportunity at a 3-6 month contract with the potential of a permanent opportunity. - 2+ years claims experience: claims handling, negotiation, settlement - System use knowledge - Experience in the Lloyds...

  • Claims Executive

    6 months ago

    London, United Kingdom Lockton, Inc. Full time

    Working at Lockton At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering...

  • Experienced Building Surveyor for Claims Validation and Project Management

    4 weeks ago

    London, Greater London, United Kingdom Acumen Claims Ltd Full time

    We are seeking an experienced Building Surveyor to join our team at Acumen Claims Ltd. This role requires a skilled professional with expertise in building pathology, claims validation, project management, and customer service.The successful candidate will oversee domestic and commercial building claims from validation through to completion of repair...

  • Senior Claims Adjuster

    1 week ago

    London, United Kingdom Claims Recruitment Services Full time

    Senior Claims Adjuster - Marine London Negotiable Salary + Excellent Benefits We are currently recruiting for a Senior Marine Claims Adjuster on behalf of our client, a very well-established and highly regarded Lloyd's Syndicate. Reporting to the Marine Claims Manager, the role will focus on managing all aspects of the claims process for Upstream Energy and...

  • Claims Executive

    6 months ago

    London, United Kingdom Lockton, Inc. Full time

    **General information**: **Reference **:002665 **Vacancy location**: **Location**: United Kingdom, London, London **Work Place**: Hybrid **Region**: UK **Vacancy details**: **Job Profile**: Lockton - Experienced Professional **Title**: Claims Executive - Real Estate **Description**: We have a new exciting opportunity within the Global Real Estate &...

  • Professional Indemnity Claims Specialist

    1 month ago

    London, Greater London, United Kingdom Mitre Claims Management Full time £50,000 - £75,000

    About UsMitre Claims Management is an independent Third Party Claims Administrator, supporting Policyholders and Insurers to achieve the best claims outcomes.Role OverviewThis is a full-time role as a Professional Indemnity Claims Solicitor at Mitre Claims Management. As a Professional Indemnity Claims Solicitor, you will be responsible for handling and...

  • Customer Service Executive

    1 week ago

    London, United Kingdom International SOS Full time

    Company description: International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and...

  • Claims Customer Service Executive

    6 months ago

    London, United Kingdom marshmallow Full time

    **About Marshmallow**: We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. We saw an opportunity to do things differently, so we made it our mission to back the ones who step...

  • Liability Claims Professional

    3 weeks ago

    London, Greater London, United Kingdom Exchange Street Executive Search Full time

    A Liability Claims Professional is sought by Exchange Street Executive Search to handle EL/PL claims throughout London and the Southeast. The successful candidate will work from home and be responsible for investigating claims, identifying questionable information, and applying correct procedures to detect potentially fraudulent claims. The ideal candidate...

  • Claims Solicitor

    1 month ago

    London, United Kingdom Mitre Claims Management Full time

    Company DescriptionMitre Claims Management is an independent Third Party Claims Administrator, supporting Policyholders and Insurers to achieve the best claims outcomes.Role DescriptionThis is a full-time role as a Professional Indemnity Claims Solicitor at Mitre Claims Management. As a Professional Indemnity Claims Solicitor, you will be responsible for...

  • Professional Indemnity Claims Solicitor

    1 month ago

    London, Greater London, United Kingdom Mitre Claims Management Full time

    Job DescriptionMitre Claims Management is a leading Third Party Claims Administrator, supporting Policyholders and Insurers to achieve top claims outcomes.Role OverviewThis is a full-time role as a Professional Indemnity Claims Solicitor at Mitre Claims Management. The successful candidate will be responsible for handling and managing professional indemnity...

  • Global Claims Executive

    7 days ago

    London, Greater London, United Kingdom Harrison Holgate Full time

    Job Opportunity: Claims Service Manager - Real EstateHarrison Holgate is seeking an experienced Claims Management Executive to lead our claims service provision in the real estate sector. As a key member of our Global Real Estate & Construction division, you will be responsible for managing a portfolio of clients and ensuring that all claims are handled...

  • Claims Executive

    6 months ago

    London, United Kingdom Howden Group Holdings Full time

    From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us...

  • Senior Claims Executive

    7 days ago

    London, United Kingdom Finitas Full time €60,000

    Senior Claims Executive (Commercial Insurance) Insurance London – 3 days in the office Finitas are delighted to be exclusively partnered with a growing Lloyd’s broker in their search for a Senior Claim Executive to join their team. You be joining a team of ∼5 and reporting directly into the Head of Claims. In this role you will supporting on...