Service Planner

2 weeks ago


South Yorkshire, United Kingdom Assa Abloy Full time

Service Planner**ASSA ABLOY Entrance Systems are looking for a**

**Service Planner**

**Role summary**:
As a Service Planner you will be responsible for ensuring our engineers are in the right place at the right time; whilst meeting or exceeding our customers’ expectations. The Service Planning team is the heartbeat of our organisation; and a key point of contact for our field based engineers as well as our customers.

**Key Responsibilities**
- Organise and co-ordinate parts, materials and plant to coincide with the planned visits of engineers to ensure operational efficiency.
- Ensure all service inspections, repair or upgrade visits and call outs are made on time and within the set costs
- Accurate forecasting and achievement of monthly and annual invoicing targets and in line with the annual operating plan.
- Provide excellent customer service at all times.
- Liaising with customers and sales teams to ensure that customer expectations are met or exceeded.
- Work closely with Group Head of Service to achieve the above.

**Knowledge, Skills and Abilities Required**:
Knowledge and experience of deploying service engineers to operate in an optimal manner will be advantageous in this role. Ideally you will have knowledge of the Industrial Door industry, however a full induction will be provided if needed.

Excellent IT skills is required in order to manage the systems and have the ability to switch between multiple systems swiftly and efficiently.
Attention to detail is key, listening to customers’ needs and taking initiative to be a practical problem solver and have the desire to overcome daily challenges will be advantageous within this role.

**Application due**
- 2023-03-16
- **Function**
Project/Program Management

**Experience level**
Entry level

**Location**
South Yorkshire, England, United Kingdom


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