Credit Controller
3 months ago
**Who we are**:
MYSHON aims to support independent living for vulnerable adults, some who have mental health challenges, learning difficulties, alcoholism, drug addiction and physical disabilities: all within a domestic environment embedded into local communities to promote their independence, understanding that everyone is individual and may need tailored support.
**What we do**:
We employ a regional management team of housing support managers and officers and maintenance technicians who assist with tenant needs and the management of assets. We also have a network of trusted sub-contractors. We partner with Care Providers who provide specialist support to tenants depending on their assessed needs, including helping them to maintain their tenancies, pay their bills, improve their wellbeing, and learn to manage day-to-day activities more independently.
**Overall purpose of the role**:
The Credit Controller will work in the Finance Team with primary focus on the recovery of rents from tenants and the DWP. Key tasks include ensuring customers are paying their rents and liaising with DWP to recover rent payments. Where payments are not been received this role will be responsible for the recovery of these rents.
**Key responsibilities**:
- Liaising with tenants to understand reasons for non-payment.
- Ensuring all required actions being taken for recovery of outstanding rents.
- Assessment of most appropriate solutions for recovery of rents.
- Implementing necessary legal action to stimulate rent recovery.
- Liaison with 3rd party solicitors where legal action required.
- Complete regular aged debt reviews.
- Deal with invoice/payment queries and communicate with the relevant department to resolve.
- Speak with DWP teams to resolve issues with claims, suspensions, queries etc.
- Awareness of the key Credit Control processes and ability to work to these.
- Working pro-actively and contributing ideas to improve income maximisation for clients.
- Providing internal reporting on rent collection performance.
- Assisting with associated administration activity.
The above outlines the main duties and responsibilities of the position, however the position holder will be expected to undertake other duties from time to time as directed.
**Skills (includes Key Competencies)**
- IT Skills, Microsoft Outlook, Word and Excel
- Good communication skills
- Microsoft Navision skills desirable
**Personal Qualities**:
- Commitment and enthusiasm to MYSHON Limited and its work.
- Commitment to quality in all aspects of service delivery.
- Commitment to equal opportunities.
- Self-motivated and able to work independently with minimum guidance; confidence in taking the initiative, making decisions and consulting as appropriate.
- Ability to manage the delivery of detailed work
- Attention to detail.
- Willing to be flexible and respond to changing circumstances.
- Key attributes are an ability to demonstrate a flexible and positive ‘can do’ attitude and to become quickly established to add value to the business.
**Experience and Qualification**:
- 2 years previous credit control experience
- 1 years accounting experience
- Good communicator and inter-personal skills
- Good organisational skills and can work in a methodical manner
- Time management skills
**Desirable**:
- Full driving licence and use of own vehicle
- Chartered Institute of Credit Management Qualification
**Benefits**:
- 25 days holiday (pro-rata) plus bank holidays
- 24 hour EAP Scheme
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Transport links
We offer a competitive salary plus a performance related bonus.
**Salary**: Up to £30,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Life insurance
- Referral programme
- Sick pay
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- accounting: 1 year (preferred)
- credit control: 2 years (preferred)
Work Location: In person
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