Cwlo Clerk

**Job Title**: CWLO Clerk

**Trust Location**: Mid Yorkshire Hospitals NHS Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then the Mid Yorkshire Hospitals NHS Trust would love to hear from you

**About the Trust**

Mid Yorkshire is a local Trust providing compassionate, expert care for over half a million people every year, in their homes, in the community and across our three hospital sites at Pontefract, Dewsbury and Pinderfields. We believe everyone matters. We recognise everyone has unique experiences, and we strive to give care that meets each person’s needs. Our staff are as diverse as the communities we serve. And we believe we are stronger when we celebrate, value, and support our differences.

We believe if our staff are happy, our patients experience will be positive. We’re listening, learning, and improving because we aim to make Mid Yorkshire the best place to work and the best place for care. We support each other through the good and challenging times. And we’re proud to make a difference to the lives of our patients and their families.

**What you’ll be responsible for**:

- Be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GP’s, nursing staff, surgical team, and support services to ensure the admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic.
- Overcome barriers on a daily basis in supporting patients that might not easily understand due to cultural or language differences, physical or mental special needs, or due to age. To use tact and persuasion to negotiate a mutually convenient date for a patients’ procedure when the may be upset or angry.
- Communicate unpleasant news in a empathetic manner to patients, relative or carers over the telephone and provide reassurance at times of distress or when discussing issues of a sensitive nature.
- Accurate addition of patients to the waiting list ensuring any relevant notes recorded.

The role will involve, but not be limited to you performing the above

**You’ll learn the following whilst working at the trust**:

- An in depth understanding of the roles and responsibilities involved in working within the NHS
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

**You’ll have the following skills/experience**:

- Excellent organisational skills.
- Knowledge of Microsoft Packages e.g., Outlook, Word, Excel, PowerPoint.
- Experience of working in a customer service environment.
- Ability to organise self, working to deadlines and ensuring quality standards.
- Experience of Patient Administration System. (Desirable)
- Knowledge of NHS standards and targets. (Desirable)

**As a member of NHS Professionals, you have fantastic benefits**:

- Competitive pay rates
- work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

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**Job Types**: Full-time, Temporary contract

**Salary**: £12.45 per hour

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Reference ID: 64848