Retentions & Renewals Agent
4 weeks ago
£25K starting base salary plus incentive scheme
**We are**:
Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement, development and empowerment.
**You are**:
- Experienced in working in a fast pace target driven environment
- Excellent interpersonal & communication skills with problem solving attitude
- Attention to detail
- Target and results driven
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Proactive and work effectively and efficiently
- Enjoys working in a team
- Passionate and willing to learn in a dynamic and challenging environment
- Ambitious and willing to accept new challenges
- Great customer service skills
- Energetic, reliable and passionate about customer satisfaction
- Experience working in a target driven environment
**You’ll be**:
- Working in a call centre environment
- Making outbound calls to existing customers with the purpose of retaining them
- Establishing, building, and managing strong long-term customer relationships
- Ensuring customer satisfaction
- Liaising with various other departments both within the business and third parties
- Updating relevant information in our customers’ records
- Delivering first class customer service to customers
**What’s on offer?**
- £25K starting base salary plus incentive scheme
- Offices on the UK’s most Instagrammed street right in the heart of Newcastle city centre
- Benefits package which is second to none covering health care, pensions, enhanced annual leave. Employee assistant programme 24hrs access to GP
- 25 days holiday leave +8 days bank holidays, Ability to buy 3 more holidays
- Group Income Protection for long term sick
- Personal health care plan
- Personalised career path
- A culture that ensures you will love what you do
**Sound good?**
Please note, if you are shortlisted, due to the number of applicants we may conduct initial interviews over a video call.
Everything Managed Group Limited, Grey Street, Newcastle City Centre NE1 6BR
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