Security Officer

5 months ago

Gateshead, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

The Metrocentre Security Officer will maintain exemplary standards of security and customer service to customers and retailers. The role is public facing with officers acting in a professional and courteous manner at all times. This role ensures the centre is a safe and welcoming place for everyone. A can-do attitude is essential to this role.

**This Role Attracts**
- Full time permanent role on a fixed shift pattern
- Shift working either days or lates, working at times between 0700hrs and midnight.
- Applicants should expect to work both day shifts and late shifts with days starting at 07:00 and late shift finishing at 00:00. These timings may vary with demands of the job.
- 40 hour per week (paid breaks)
- Free onsite parking
- Public transport links at the Metrocentre
- Uniform provided.
- Break Room / Kitchen / TV Room / Locker room / Shower facilities
- Counter Terrorism Training

**Key Responsibilities**

**Key Responsibilities**
- To be part of a team in a permanent rostered shift pattern covering days and late shifts.
- Interaction with all visitors / tenants in the centre, delivering a first-class customer service going the extra mile.
- Professional, friendly, courteous, and helpful, looking for opportunities to interact with everyone in the centre.
- To ensure a smart appearance, adhering to the uniform policy.
- Must be able to work with external agencies including local authorities and law enforcement.
- Ensure a timely, effective response to all security incidents / Provide support to third party contractors / visitors ensuring all site procedures and policies are followed.
- Carry out proactive patrols of the centre focusing on public safety and suspicious activity.
- Carry out Counter Terrorism Training reinforcing our security strategy.
- Manage unauthorised access by excluded persons.
- Respond to the site radio system, maintaining professional radio procedures at all times.
- Accurate completion of site records / reference materials including Health & Safety records, Incident Forms.
- Undertake any other reasonable duties as required to meet the needs of the business.

**Skills, Knowledge and Experience**

**QUALIFICATIONS AND EXPERIENCE**

**Essential**:

- Own transport / use of public transport
- SIA Door Supervision or Guarding Licence
- Experience of working in a customer focussed environment
- First aid qualified or willing to work towards qualification

**Desirable**:

- CCTV SIA Licence
- Professional or further qualification in Security
- Experience of working in a security role within a customer focussed environment

**COMPETENCIES**
- Good verbal and written communication skills.
- Able to articulate clearly and credibly with all staff.
- Capability to work unsupervised and take responsibility
- Aptitude to remain calm under pressure
- Smart appearance

**Job Types**: Full-time, Permanent

Schedule:

- Day shift and Late shift

Licence/Certification:

- SIA License (required)

Working Hours - Day shifts start at 7am and Late shifts finish at midnight

Salary - £24,589

LI-DNI

Please see our Benefits Booklet for more information.

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