Support Specialist

2 weeks ago

London, United Kingdom Healthtech-1 Full time

**We're on a mission to make the NHS the most advanced healthcare system in the world**:
The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. So we’re on a mission to fix it with technology that actually works.

We love the NHS because it’s accessible to all, free at the point of delivery and employs millions up and down the UK. But we've all read the headlines. It's under intense pressure with rising costs, GP strikes, budget uncertainty and an ageing population. Which means longer wait times, fewer appointments and lower quality care for the people who need of it most. _The NHS is beautiful, but broken. _

The largest cost (£66bn+) is staff, who spend a ridiculous amount of time on mundane admin. 35% of NHS staff are employed to complete administrative work all day, every day. And that's where we're making a difference.

We're focussed on relentlessly automating repetitive processes within the NHS. And we’ve had great early success. We're powering 1 in 10 new patient registrations in England. That's over 500,000 registrations automated.

Our newest product, Automated Lab Reports, is already saving countless hours of doctor time for practices across the country too.

**Our Values**:
Exciting challenges lie ahead—guided by our values, we’ll meet these challenges with a thoughtful and caring approach to support our community of NHS GP practices. These values drive everything we do at Healthtech-1:

- One less task for NHS staff
- Do your life's best work
- Be an owner, not an employee.
- Trust in Radical Truth and Radical Transparency
- Find the Fun

**Who you are**:

- Ability to communicate very well, in a style that is fun, clear, honest, concise and engaging.
- Organised, with the ability to juggle multiple things at a time whether that be conversations, tasks or projects.
- A hunger to do your life's best work, to have a large impact on the struggling health system.
- Analytical, with the ability to crunch data and use a spreadsheet well.
- Can take projects from just an idea, to fully complete.
- A insatiable desire to help others, to always give NHS staff, one less task
- A true attention to detail - as this is a trait that makes us stand out from the rest. It shows we care.

**Desirable to...**
- Have worked in the NHS.
- Have worked in a fast paced startup.

**What the job involves**:

- An opportunity to have real positive impact with a passionate world class team, supporting the backbone of the country's health - NHS staff
- Speaking to NHS staff, responding to problems, questions and ideas, quickly.
- Helping new customers get onboarded, and giving them an 11* experience - they deserve it
- To write best-in-class content so that you can support many practices.
- Manage users' accounts; understanding concepts of: billing, user management, features, GP land.
- Using modern tools such as Intercom Notion, Slack, and Typeform.
- To bring customer insights and feedback back to the team, so we can improve our products.
- Think and implement ideas to help this area scale nationwide.

**A bit about us**:

- We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world.
- We're an in-person company for at least 3 days a week. Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception.
- We work in growth cycles. Every 6 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 5 weeks to knuckle down and deliver it.
- We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together.
- We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23).

**An opportunity for real upside**:

- Competitive salary & generous equity allocation.
- Take as much holiday as you need, we trust you to manage your objectives.
- Access any necessary tech or equipment to optimise your performance.
- Paid maternity and paternity leave.
- Benefit from an annual learning budget.
- Lunch is on the house in the office, ensuring you're fuelled for success
- An annual team holiday. San Francisco (2023), the French Alps (2024), where next?

**Inclusive & Diverse by Design**:
We care about building a product that’s loved and a culture that is rich in perspectives, experiences, and backgrounds.

Our team of 14 represents nine different cultures. We come together every lunch time for a home cooked meal, rotated among team members

We want everyone in our team t

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