Counter Assistant

7 months ago

Greenock, United Kingdom Smashed Patties Full time

**Position: Assistant Counter Assistant**

The counter assistant is responsible for assisting the counter staff with opening and closing of the counter, ensuring that all food is prepared and served in a timely manner, and maintaining cleanliness in the shop.

**Core Duties & Responsibilities**:

- Assisting the counter staff with opening and closing of the counter.
- Responding to all customer concerns and requests.
- Ensuring that all food is prepared and served in a timely manner.
- Maintaining cleanliness in the restaurant.
- Checking for product quality issues.
- Reporting quality issues to management.
- Reporting food cost issues to management.
- Performing opening and closing duties of the counter.
- Assist management with training of new employees.
- Perform other duties as assigned by management.

**Skills & Competencies**:

- Strong customer service skills. Customer service is a core competency for this job. Customer service is one of our core values, and we expect our team members to show our guests professionalism and competiveness at all times. We are a high-volume restaurant, so customer service competencies are essential.
- Ability to work as part of a team. Our team members work as part of a large collaborative effort, so we’re looking for individuals who enjoy working together as well as for themselves. Customer service competencies are also essential, as is attention to detail, problem solving abilities, and commitment to excellent service, both toward our guests and each other. We are looking for individuals who can show initiative as well as those who can follow directions, but really enjoy taking on additional responsibilities when assigned to do so. We’re looking for individuals who can adapt quickly to change as well as those who can see problems through to their final solution, complete the task with little direction, and work effectively with others or alone independently without losing focus on the task at hand until it’s finished or completed.
- Ability to handle multiple tasks effectively while paying attention to detail. We operate a busy restaurant with several tasks to be completed each day; therefore, it takes individuals with great focus and initiative to complete their tasks while paying attention to detail throughout the process. This position requires an individual with great focus and initiative who pays attention to detail throughout the process of opening and closing the counter each day, from prep work all the way through serving meals until they are finished serving customers until they are finished cleaning up themselves or another employee is finished cleaning up for them.

Smashed Patties is an Equal Opportunity Employer

**Job Types**: Full-time, Part-time

**Salary**: From £10.42 per hour

**Benefits**:

- Employee discount

**Experience**:

- customer Service: 1 year (preferred)

Ability to Commute:

- Greenock (preferred)

Ability to Relocate:

- Greenock: Relocate before starting work (preferred)

Work Location: In person

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