Current jobs related to Customer Service Advisor - Portsmouth - HM Revenue and Customs

  • Customer Service Advisor

    3 months ago

    Portsmouth, United Kingdom Wild Recruitment Full time

    Do you have exceptional customer service skills within a car dealership or automotive industry? Do you work within a fast paced environment and feel ready for a new challenge? We are looking for a resilient and proactive Customer Service Advisor to join a busy office in Portsmouth. You will have a background as a customer service advisor or within a car...

  • Customer Service Advisor

    3 months ago

    Portsmouth, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Portsmouth is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...

  • Customer Service Advisor

    3 weeks ago

    Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Start date: Beginning of September 2024Duration of assignment: 8 weeks Salary: £12.00 per hourHours of work: Monday to Friday 8.30am to 5.00pman odd day on a Saturday may be offered / optional Location: Portsmouth Dynamite Recruitment is currently working in partnership with a very well-established business who are based in Portsmouth Our client provide...

  • Customer Service Advisor

    3 months ago

    Portsmouth, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Portsmouth** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Service Advisor

    3 months ago

    Portsmouth, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Car & Van store Dealership in Portsmouth. You do not need automotive experience to be successful in this role - we will...

  • Customer Service Advisor

    4 months ago

    Portsmouth, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Ford Store in Portsmouth. You do not need automotive experience to be successful in this role - we will train that, but some...

  • Customer Service Advisor

    4 months ago

    Portsmouth, United Kingdom Evans halshaw Vauxhall Full time

    **Customer Service Advisor** **Location: Vauxhall Portsmouth (Weekend's Only)** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s...

  • Customer Service Advisor

    4 months ago

    Portsmouth, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location: Mercedes Benz Truck & Van Fareham** **Hours: 46.25 hours per week, including Saturdays on a rota basis** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme** **Who we...

  • Customer Service Advisor

    3 months ago

    Portsmouth, United Kingdom SSE Full time

    **About the Role** **Base Location**: Portsmouth **Salary**: £26,609 - £30,472 and a range of other benefits to support your family, finances and wellbeing. **Working Pattern**:Permanent | Full Time | Flexible First options available - Hybrid working We are looking for a Customer Service Advisor to join our team in Portsmouth! You will be the first...

  • Customer Service Advisor

    4 months ago

    Portsmouth, United Kingdom Pro Site Full time

    **MUST BE AVAILABLE IMMEDIATELY** Our client is looking for a Customer Service Advisor to join their team in Portsmouth. Key Responsibilities include (but not limited to) - Making outbound calls to our clients and customers. - Data Entry. - General administrative duties. **Knowledge, Experience and Skills** - Excellent written and verbal communication...

  • Customer Service Advisor

    3 months ago

    Portsmouth, United Kingdom Page Automotive Group Limited Full time

    Page Automotive Group are currently seeking to recruit a Central Coordinator to join our busy Central Claims Team based at our Head Office in Portsmouth. **Purpose of the role** Page Automotive Group provides repair services to Insurance and Retail customers. You will be the first point of contact for all our customers, as well as building and maintaining...

  • Customer Service Advisor

    4 months ago

    Portsmouth, United Kingdom SSE Full time

    **About the Role** **Base Location**: Portsmouth - Walton Park, Cosham **Salary**: £26,609 - £30,472 + shift allowance + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**: Permanent | Full Time (shift work) 37 hours | Office based We are looking for a Customer Service Advisor to join our team! The Customer...

  • Service Advisor

    3 months ago

    Portsmouth, United Kingdom YOLO Recruitment Full time

    **Service Advisor - Portsmouth** **Salary: 28k basic 4k bonus + benefits** YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s dealership in the Oxford area. You will need to have experience as a Service Advisor / Aftersales Advisor and a full UK driving license. Duties of the Service Advisor /...

  • Customer Service Advisor

    3 weeks ago

    Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service Executive Start Date: Immediate   Location: Portsmouth   Salary: £12.00- £13.00 per hourThis is a temporary position to start asapHours of work: This is a full-time position that requires someone to work a slight shift rota of the following.  Monday to Friday, 8am to 4.30 OR 8.30-5 OR 9.30am to 6pmDynamite Recruitment is delighted to...

  • Customer Service Advisor

    2 days ago

    Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service Executive Start Date: Immediate   Location: Portsmouth   Salary: £12.00- £13.00 per hourThis is a temporary position to start asapHours of work: This is a full-time position that requires someone to work a slight shift rota of the following.  Monday to Friday, 8am to 4.30 OR 8.30-5 OR 9.30am to 6pmDynamite Recruitment is delighted to...

  • Customer Service Advisor Apprenticeship, Snows

    4 months ago

    Portsmouth, United Kingdom Simon Bailes Peugeot Northallerton Full time

    **Customer Service Advisor Apprentice** **The Role of a Customer Service Advisor**: As a Customer Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves: - Interpreting customer concerns and liaising with...

  • Service Advisor

    3 months ago

    Portsmouth, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Portsmouth** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    4 months ago

    Portsmouth, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Portsmouth** **Competitive Salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    4 months ago

    Portsmouth, United Kingdom Evans Halshaw Vauxhall Full time

    **Service Advisor** **Evans Halshaw Vauxhall Portsmouth** **Competitive Salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    3 months ago

    Portsmouth, United Kingdom Evans Halshaw Vauxhall Portsmouth Full time

    **Service Advisor** **Evans Halshaw** **Vauxhall Portsmouth** **Salary of £26,857 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...

Customer Service Advisor

4 months ago

Portsmouth, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 264603**Salary**:

- £22,524 - £22,524**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HMRC - Customer Service - Other - Across all Customer Services Business Areas**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 100Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- PortsmouthAbout the job

**Job summary**:
At HMRC we have a vital purpose. We help people pay their tax and provide financial support to families and individuals. We make sure money is available to fund the UK’s public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year.

We’re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this.

Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.

This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.

**Job description**:
Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.

Your primary role will be handling contact from customers effectively and efficiently across different lines of business.

Your duties will depend on the line of business you join; however, all business areas expect your duties to include:

- speaking to customers on the phone, helping them with their questions or issues
- taking payments by phone, letter and our online services
- creating customer records and keeping them up to date

We work a variety of shifts between 7.45am and 8pm, Monday to Saturday, to make sure we can help customers when they need us.

You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year.

The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8pm shifts.

As a flexible employer, we consider part-time requests, however we do require you to complete your training on a full-time basis, usually 6 weeks Monday to Friday between 9am and 5pm.

Please note that this role is unsuitable for contractual home workers due to the nature and requirements of the role.

You can find out more about what it’s like being a Customer Service Advisor at HMRC on the Civil Service Careers website.

**Watch these videos to find out more about Customer Service roles at HMRC**:
Our Professions - Customer Service Advisor at HMRC

Our Professions - Customer Services Group at HMRC

Our Customer Service Advisor role - all you need to know

**Person specification**:
**What are we looking for?**

No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and writing up notes as this is mainly a phone-based role.

We are looking for individuals with the drive and passion to make a difference to people’s lives, and need people:

- with great communication skills, both verbal and written in English language (and Welsh where required)
- dedicated to providing a brilliant customer service
- with a can-do attitude and a real passion for supporting people
- with the personal resilience to work in a demanding and rewarding environment
- able to provide information both quickly and clearly
- comfortable handling different types of conversations
- with an ability to do basic maths calculations

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Delivering at Pace
- Communicating and Influencing

**Benefits**:

- Excellent training and career progression
- Competitive pensions
- Learning and development tailored to your role
- A culture encouraging inclusion and diversity

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours and Experience.To help you prepare, below is a rundown of what to expect during the selection process:

- Eligibility form
- Application form
- Video interview

If you are invited to an interview it wil