Medical Secretary

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The Medical Secretary is the hub of effective patient administration in the Business Unit.

Ensures a comprehensive secretarial and administrative service is provided to the medical staff and their supporting team.

Provides cover for colleagues in their absence to maintain service levels.

Notifies the Specialty Co-ordinator of any booking rule changes so that clinics and theatres are updated.

Co-ordinates the elective access process with the Elective Access Clerk and ensures that all available capacity is used.

Highlights current & future capacity problems (e.g. when referrals rise or case mix changes) to managers & clinicians.

Works with the Specialty Co-ordinators regularly to ensure the whole of the patient pathway runs smoothly with mínimal delays ensuring the Trust achieves locally and nationally agreed standards.

Actively manages patient waiting lists and ensures patient pathways are updated to minimise validation backlogs and data quality issues.

Regularly validates PTLs to ensure data quality.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighboring counties.

Our Board have recently agreed a new vision statement - “Outstanding Care Personally Delivered” - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

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