Customer Service Apprentice

3 weeks ago


Northampton, United Kingdom starting off Full time

Established in 2010, my client is an online retailer of plastic pipe systems and building products. They provide high quality plastic building products from leading UK and European manufacturers. All their products are manufactured to the highest standards and comply with all current UK and European standards.

Their staff are friendly and efficient and have over 50 years combined experience in the plastics pipe industry. Due to increased business in the company, they are now looking for an eager individual to join their fast-paced, energetic team as a Customer Service Apprentice.

Your daily duties will include:

- Answer incoming calls in a professional manner.
- Provide customers with product and service information.
- Process orders and forms efficiently.
- Manage and resolve customer enquiries.
- Raise credits for returned goods.
- Make note on Sage ticket/admin site of all communication with the customer.
- Identify and escalate priority issues.
- Answer Paypal/Credit card queries.

The role is supported by 20% off the job training and the qualification supporting this role is the apprenticeship Customer Service Level 2 or Level 3 standard.

**Job Types**: Full-time, Apprenticeship

**Salary**: £12,000.00-£14,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Northampton: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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