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Customer Service Agent

4 months ago

Romford, United Kingdom Right Choice Insurance Brokers Full time

**JOB TITE**:Customer Services Advisor (Insurance)

January Start

**Reports To**: Customer Services Team Leader

**MAIN PURPOSE AND SCOPE OF THE JOB**

To manage client communications, by interacting directly with new and existing clients and to complete the administration of a policy.

**DUTIES AND KEY RESPONSIBILITIES**
- Answering incoming calls
- Handling enquiries
- Offering customers products and services
- Performing administrative functions
- Updating client accounts
- Processing customer correspondence
- Validating customer documentation received
- Contacting customers regarding their policies
- Handling confidential information including client bank details
- Taking payments over the telephone
- Liaise with Insurers
- Adhere to guidelines set by the Financial Conduct Authority
- Comply with the Data Protection Act

**CRITERIA SKILLS AND ABILITIES**
- Be computer literate
- Excellent customer service skills
- Strong oral and written communication
- Professional and flexible
- Manage stress
- Resolve problems
- Be driven and have a positive attitude
- Manage multiple tasks
- Meet targets
- Administration and organisation
- Be sales focused
- Active listening

**EXPERIENCE**
- Within a similar role is preferable but not a necessity as full training will be provided
- Within the insurance sector is preferable but not a necessity as full training will be provide

**KNOWLEDGE**
- Of the insurance sector is preferable but not a necessity as full training will be provided

**PERSONAL ATTRIBUTES AND OTHER REQUIREMENTS**
- Be willing to work a shift pattern
- Be a good team worker demonstrating loyalty and commitment to the organisation and colleague

**BASIC SALARY £22,500**

**PERFORMANCE RELATED BONUS £400 - £1000 p/m**

**Working Hours - Rotating every 3 weeks**

**Week 1 : 9am - 6pm Monday to Friday**

**Week 2: 10 am to 7 pm Monday to Friday and 9am - 5 pm Saturday**

**Week 3: 8am to 5pm Monday to Friday**

**Salary**: £22,500.00-£33,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Work Location: One location