Chc Administrator

NHS Lincolnshire Integrated Care Board is seeking an experienced and highly motivated Administrator to join our busy but forward-thinking Continuing Healthcare (CHC) team in Lincolnshire.
This is an exciting opportunity to play a key part in delivering an ambitious transformation programme of the CHC service in Lincolnshire. Prior experience of working in the NHS or CHC isn’t necessary as full training will be given.

The post holder will support the CHC Business and Clinical Leads in discharging their responsibility to provide assurance to all stakeholders that the CHC service are delivering a high quality, effective, person centred and value for money service.

The post holder will deliver an effective and competent level of administration within the Continuing Healthcare Team, promoting good customer service and effective working relationships. The post holder will be responsible for inputting and maintaining data on data systems, together with the associated correspondence, ensuring a flexible/adaptable approach to their work in order to meet various deadlines and targets.

NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.

As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it’s important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.

Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate

Inputting and maintaining data on data systems, together with the associated correspondence

Monitoring data input and printing reports from computerised systems as required

To arrange/schedule assessments and reviews for Nurse Assessors, including contacting individuals and family members/representatives and other relevant professionals, as required

Collation and preparation of relevant documentation in support of service delivery

To support clinical brokerage function in the setting up of care packages, as required

Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required

Deal with invoice queries in an efficient and timely manner, as required

Adhere at all times to the service guidance, and work within established policies, procedures, protocols and systems ensuring quality standards and performance as directed

Answer telephone calls, taking messages and passing on accurately to the relevant department/person

Ensure that general office supply levels are maintained Revised version July 2020

To deal with all outgoing and incoming mail. Responsible for sorting all out-going mail to ensure that IG standards are adhered to. To send post recorded delivery when requested

Promote the image of the department, checking that notices and leaflets are up to date and well presented

Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating when appropriate

Word processing and processing documents (scanning/photocopying) when required

Demonstrate office systems and department requirements to new starters

Undertake research and development as directed

Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales

Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions

Demonstrate a strong desire to improve performance and make a difference by focusing on goals

Adaptability, flexibility and ability to cope with uncertainty and change

To carry out other appropriate delegated duties as required

To ensure compliance with all statutory and mandatory training

Carry out any other duties as may reasonably be required by their line manager