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Customer Service Agent

4 months ago

Cardiff, United Kingdom CCP Full time

Are you someone with customer service experience based in the Cardiff area?

Are you someone who can think on their feet and communicate effectively to customers?

CCP are happy to be supporting our client within the transport services space with the appointment of 8 Customer Service Agents that will be based fully on-site in the Cardiff office, in the heart of the city centre. You will work on an inbound basis taking in calls from customers regarding questions and queries as well as bookings that come in via inbound telephone.
- so be quick

**Responsibilities**:

- Answer inbound calls to all types of customers in Wales and the Southwest of England.
- Remain relaxed and professional when speaking to customers.
- Be computer literate and able to input data and information.
- Ensure queries and complaints are logged properly for them to be dealt with effectively when escalated.
- Be able to communicate with other departments to ensure queries and questions are resolved effectively.

**Skills and Experience**:

- 1 Year of customer facing experience. (Preferably within a contact centre.)
- Someone who is patient, well-mannered and confident.
- Someone who can use multiple computer systems simultaneously.
- Attention to detail.
- Impeccable customer service.
- Listening skills.

**Benefits**:

- 22 days paid annual leave.
- Weekly pay.
- Free snacks and drinks.
- Workplace pension.
- Life Assurance.
- Free on-site massage sessions.
- Development and career opportunities.

**Key Info**:

- Salary: £22k-24k
- Position: Customer Service Agent.
- Contract type: Permanent, Full time.
- Location: On site, Cardiff.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Transport links
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Cardiff City Centre, Cardiff: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience within a contact centre environment?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: One location

Reference ID: BH-3716

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