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Contract - 6 Months - Fintech Member Support
2 months ago
**Job details**:
- Posted 16 October 2023
- Salary £140 - £155 per day
- LocationLondon
- Job type Contract
- Discipline Marketing and Sales
- ReferenceBBBH65269
- Contact NameJack Herbert
**Job description**:
Member Support Specialist
Based in Holborn - Hybrid
Team - 3 people
Length: 6 months
Interview process - 2 stages
Must be:
Soft skills:
- Empathetic - providing responses and resolutions in timely manor
- Investigating queries - gathering data from different teams and being proactive.
Tech skills:
- Member support experience, financial institution or fintech background preferred
- Complaints background - Knowledge of DISP, Financial Ombudsman Service (FOS) and Financial Conduct Authority Principles (FCA)
- Has experience with industry-standard case management tools (SFDC), bug tracking tools (JIRA),
- Bi-lingual (French & English - written & verbal)
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