Technical Sales Team Leader

1 month ago

High Wycombe, United Kingdom Smart Recruit Online Full time

Due to internal promotion, we are recruiting a new Technical Sales Team Leader who will be based at our offices in High Wycombe.

This is a fantastic opportunity to work alongside a team of dedicated professionals and experts who are truly some of the best in their field.

You will receive all the training you need to fast-track yourself to success. We take pride in what we do and our values underpin our behaviours.

**Key Responsibilities**:
As part of the Team Leader role, it is expected that you will be conversant with the company policy handbook, trading T&Cs, ISO standards, interdepartmental communication and cooperation, our product ranges, and all company business systems. Departmentally you will be responsible for budget and spending, processes and procedures, reporting, and staff performance and development.
- Manage, develop, and facilitate training and be responsible for the Technical Sales team
- Own and ensure technical support tickets are resolved to a high quality and in a timely manner by the team. Manage and report tickets daily and weekly.
- Review, analyse, and action data/reports to inform department decisions and goals. Daily, weekly and monthly analysis reports to be produced.
- Department KPI setting, monitoring, and reporting, ensuring targets are met. Set action plans where required
- Conduct monthly one-to-one meetings and regular review meetings.
- Manage the team's holiday diary.
- Ensure CRM records are maintained and kept up-to-date by each team member, motivating your teams to follow best practices and enhance the customer experience.
- Recruit, train, and develop new and existing staff and deal with any staff performance or disciplinary issues.
- Drive your product knowledge and industry-related knowledge, including but not limited to building regulations and industry body publications, and drive this culture and mentality through the team.
- Continuous review of processes and procedures, creating and updating where required.
- Manage the team to effectively deal with multiple inputs/requests that influence priorities.

**Departmental**
- Provide technical and commercial support to both customers and the field sales team for all product ranges including mechanical, electronic, and controls perspectives.
- Continual personal development including gaining product knowledge and upselling.
- React to inbound technical and sales enquiries to understand customer requirements and add to the CRM. This includes reviewing M&E specifications/schedules, checking drawings and technical specifications, and obtaining any missing information from the customer.
- Use bespoke software and supporting documents (full training would be provided).
- Produce and issue quotations, project proposals, fan schedules, Bills of Materials, take-offs, and information packs in a timely manner.
- Produce and revise designs in AutoCAD MEP and Revit.
- Work in tandem with the field Specification Teams to manage the quotation process, win projects and secure orders, and provide admin support working on shared sales targets.
- Develop and maintain customer relationships with M&E consultants, contractors/installers, house builders and resellers to increase selling opportunities and instil customer confidence in the Airflow product range.

**Benefits**:

- 25 days holiday
- Birthday leave
- Contributory pension scheme
- Key performance bonus - up to 10% of salary
- Private medical insurance
- Life assurance

**Essential Skills**:
**Personal Qualities**:

- Enthusiasm, drive, and a “can do” attitude
- Customer service focus and the ability to interact confidently with customers and colleagues

***Qualifications/ Knowledge**:

- Fluent English, both spoken and written is essential
- Suitable/transferable qualification or sufficient experience to demonstrate ability
- Computer literate with strong working knowledge of Microsoft Outlook, Word and Excel is required
- Strong, demonstrable working knowledge of CRM systems
- Working knowledge within the HVAC industry to be able to select suitable products would be advantageous

***Skills**:

- Ability to organise, plan and prioritise tasks for own workload and that of the team, with the flexibility to change priorities
- Strong listening skills with the ability to interpret and communicate data
- Quality-focused with a proactive approach
- Working in a busy environment, working to targets and deadlines
- Understanding of architectural drawings and technical specifications would be desirable

**Experience**:

- At least two years experience in a similar Team Leader role
- At least three years experience in a similar technical/internal sales role
- Commercial awareness
- Experience in technical sales support would be beneficial, however having a strong technical background is required

**About Company**:
Airflow Developments was founded in 1965 by Alexander Conner Wilson with his expertise in fan design and air. Since then, Airflow has earned its reputation as a world l

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