Receptionist

3 months ago

Mansfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

We are looking for someone to be part of a busy team, who works confidently and efficiently, demonstrating a helpful, courteous, professional and sensitive manner at all times.

Within a culture of delivering high quality care, you will act as the first point of contact for patients and visitors at our department.

If you are enthusiastic, motivated, and ready for a challenge, then you are what we are looking for. You will need to have the flexibility to deal with interruptions and be an excellent, tactful communicator. You will project an efficient, helpful and friendly manner when dealing with patients, carers, medical staff and other service users, both face to face and over the telephone.

Experience of dealing with members of the public is key. You will be an effective team player and have excellent interpersonal and organisational skills. You will be able to work independently to a high standard and have excellent IT skills.

Make appropriate preparations for all appointments/admissions, to ensure that the woman’s visit will run smoothly. Providing a warm and friendly reception service to the women and babies as they attend the Antenatal Suite for antenatal and/or postnatal care.

Ensure that Case Notes and associated documents are properly maintained in a complete, orderly, and accurate state. Ensure medical case notes are tracked in and out of the Antenatal Suite using the electronic patient admin system and electronic case note ordering programme.

Maintain good relationships with women accessing Maternity Services and other members of staff, ensuring a high degree of confidentiality, complying with the Trust’s Information Governance policies at all times. Similarly, to ensure that women are dealt with in an equitable way, providing individualised care.

Distribute department mail, thus ensuring that correspondence is dealt with in a timely manner. Providing basic general office duties such as photocopying, preparing packs for care provision.

To respond in a timely manner to internal and external electronic and telephone enquiries, making a judgement as to ensure messages are accurately dealt with or forwarded onto an appropriate member of the team

Maintain accuracy and completeness of all electronic records, following policies and procedures for the recording of data on the patient admin system

Ensure the department stationery is readily available and stocked in the appropriate areas

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.

The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.

Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.

To see the full detailed job description and main responsibilities of the job please refer the job description attached

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