Rent Recovery Support Officer

3 weeks ago

Ilford, United Kingdom Positive Employment Full time

**Positive Employment** is currently recruiting for a Rent Recovery Support Officer role for our client in Ilford

The successful post holder will be able to demonstrate good networking, partnership and negotiation skills as well as being experienced in managing a busy caseload casework

**DUTIES AND RESPONSABILITIES BUT NOT LIMITED TO**:

- To maximise the recovery of rent and service charge arrears in accordance with Rent Recovery
Procedures and team and individual performance targets
- To contact tenants in a systematic way to vigorously pursue their rent arrears and respond to
any enquiries from contacts within the specified time
- To assist in the training of new staff
- To work with Managing Agents, landlords, Revenues & Benefits and other relevant teams within
the Housing Service to resolve outstanding recovery issues
- To maintain accurate and up-to-date records of action taken to recover rent and arrears
- Manage a busy and varied caseload with competing demands

**REQUIREMENTS**
- Good numeracy literacy and IT skills
- Good communication skills
- Experience in working in the public or social housing sector
- Education level - Level 4: Specialist learning with ability to undertake detailed analysis of a high level of
information and knowledge in an area of work or study

**WORKING HOURS AND RATE**:
Mon - Fri, 08:45am - 17.00pm

Rate: £15.17 p/h

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