![Poseidon Navigation Services Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
3 weeks ago
Poseidon Navigation Services Ltd provide digital and paper navigational charts and publications, navigational equipment and our very own “Challenger” software solution to the shipping industry worldwide, we are based in the UK with a network of trusted global affiliates who assist us in providing an international service which many large operators have come to expect.
We are looking to recruit a Dynamic & Energetic Customer Service Advisor.
As a Customer Service Advisor, you shall report to the Senior Customer Service Advisor and the main areas of responsibility would be the following:
- Take responsibility and manage a Customer Portfolio
- Manage day to day requests/enquiries from our Ad-Hoc Customers
- Keep our Internal Chart Management System updated
- Organise Logistics for outgoing orders
- Work with our Support Team remotely to resolve/assist with Customer Queries
- Working closely with our Accounts & Purchasing team
- Take part in the duty on call rota (includes one weekend per month)
- Undertake customer visits/deliveries
You must possess the following skills:
- The ability to work well independently and decision make in the absence of key personnel
- The ability to work well within a team
- The ability to work under pressure in a fast-paced environment
- A genuine passion for customer service and commitment to customer satisfaction
- The ability to prioritise workload, multi-task and meet strict deadlines
- An excellent telephone manner and communication skills
- The ability to effectively communicate with all levels within the company
- Good understanding of Microsoft office (Excel, Word)
- Undertake other fair and reasonable tasks or duties assigned to you by your manager or senior staff members.
- Full driving licence is essential
**Job Types**: Full-time, Permanent
Monday to Friday - 0830hrs - 1700hrs
**Salary**: £10.50/ hour
Due to rural location of our office own transport is a necessity
**Salary**: £9.50-£10.50 per hour
**Benefits**:
- Company pension
- Free flu jabs
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Buckie: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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