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HR Advisor

4 months ago

Camberley, United Kingdom Pontoon Full time

**HR Advisor**

**Camberley**

**12 month contract**

**Salary from £23,000pa dependant on experience**

My client is on the world's leading financial institutions united in their purpose to help make financial lives better through the power of every connection. They are dedicated to helping teammates be their best at work and at home. It starts with havinga diverse, inclusive workplace where employees are valued for their individual strengths and perspectives. They firmly believe all employees should be treated with respect, live free of discrimination and be able to bring their whole selves to work. This iscore to who they are as a company and how they drive responsible growth.

They are recruiting for a HR Advisor to join their team at the Camberley Offices, hours of work are Monday to Friday, 9am - 5pm, please note this role is fully office based. The primary function of the role is to support employees across the Bank to meettheir HR needs. The position is within a contact centre environment with an emphasis on exceptional customer service skills. Enquiries come primarily through phone calls, but also via an internal web based query system and web chat.

**Key Responsibilities**:

- Ensure a positive experience for all employees by providing excellent service at all times.
- Take internal calls and web based queries and provide best resolution and support.
- Log all inbound calls and updates into a call logging & case management system.
- Provide guidance to employees on HR procedures and systems.
- Give first line guidance on HR polices to employees.
- Provide employment verification letters.
- First line of support for payroll queries.

**Core Skills/Knowledge/Competency Requirements**:
**Essential**:

- Strong written and oral communication skills and the ability to communicate with people from different levels of the organisation and across the different lines of business.
- Excellent team player with the ability to build effective team relationships and promote an environment of trust and flexibility.
- General IT/MS Office skills are essential.
- Ability to work effectively in a fast paced environment.
- Resolution and results driven with a flexible and can-do attitude. Experience of working within a customer service environment.
- Handling confidential information with due diligence.
- Maintain and promote relationships with the wider HR colleagues and teams. Accuracy and attention to detail.
- Recording detailed notes in the call logging system and responding to all queries with accurate information.
- Ability to multitask and prioritise workload.

**Desirable**:
An overall knowledge and experience of providing an HR service within the financial services industry, preferably in a contact centre environment, is desirable but not essential.

Pontoon is an employment consultancy and an equal opportunities' employer.