Tenancy Support Officer

2 months ago

Carlisle, United Kingdom Cumbria Community Homes Full time

**TENANCY SUSTAINMENT OFFICER**

**Person Specification**
- Previous experience in working with Vulnerable people
- Proven experience in effective tenancy and housing management
- An understanding of Universal Credit and welfare reform
- Travel is essential so must hold a full driving licence and have access to a vehicle insured for business use
- Computer literate
- Good interpersonal skills
- Thorough knowledge of safeguarding vulnerable adults
- Working in partnership with, and sharing information with all agencies involved in the Tenants care

As the Tenancy Sustainment Officer, you will create and deliver an intensive bespoke support programme for each tenant/household, offering the practical, financial and emotional support needed to enable them to manage and sustain their tenancy.

A Tenancy Sustainment Officer will build relationships with social housing tenants focussing on their strengths whilst recognising some may have complex and multiple support needs.
- Carrying out Support Needs Assessments
- Devising care plans and risk assessments
- Assisting with moving tenants into their properties and completing necessary checks, paperwork and the setting up of payment methods for personal utilities
- Assisting with Housing Benefit Claims
- Execute a 6-week initial support plan devised by the Charity for all tenants
- Work in a task-based way, ensuring tenants are achieving positive outcomes.
- Visit the tenant for 3-5 hours each week to provide housing related care, support and supervision which will include:

- Ensuring the tenant understands their rights and obligations under the tenancy agreement
- Helping Tenants report repairs and checking these have been carried out
- Solving neighbour disputes and addressing anti-social behaviour
- Providing advice on being a good neighbour
- Regular checks of smoke detectors
- Check that the property is in a reasonable condition and state of cleanliness, and that refuse is being disposed of properly
- Devising budget plans ensuring good money management
- Provide support in dealing with rent payments, arrears and fuel bills.
- Provide advocacy in relation to housing matters
- Attending meetings and case conferences with other agencies who support/monitor the tenant e.g. drug/alcohol services, MAPPA, CMHT, Appointees.
- Make referrals to organisations providing social, training and employment opportunities.
- Ensure the tenant has an opportunity to be involved in the development of the service provided via tenant forums.
- Attend training courses to ensure continuous professional development when required.

**Salary**: £21,000.00 per year

**Benefits**:

- Casual dress

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- working with vulnerable adults: 2 years (required)

Licence/Certification:

- Car license (required)

Work Location: In person

Reference ID: CCH CAR 02
Expected start date: 03/04/2023

  • Tenancy Sustainment Officer

    2 days ago

    Carlisle, United Kingdom Cumberland Council Full time

    **Job details**: - Job reference - REQ00000016476 - Date posted - 20/03/2024 - Application closing date - 15/05/2024 - Location - CARLISLE - Salary - £29,777 - £30,296 - Package - Blank - Contractual hours - 37 - Basis - Full time **Tenancy Sustainment Officer - CMB970e**: - Job description Cumberland Council **Salary**:£29,777 - £30,296 - The...

  • Housing Support Officer, Temporary, Maternity Cover

    5 days ago

    Carlisle, United Kingdom My Space Housing Solutions Full time

    **‘Supporting Independence, Inspiring Growth’.** Do you have a ‘can do’ attitude and approach? We are looking for a Housing Support Officer who can commit to working in a way which demonstrates; **Respect, Teamwork, Empathy and Integrity**. My Space Housing Solutions provides Exempt Accommodation to some of the most vulnerable people in society,...

  • Housing Support Officer

    1 month ago

    Carlisle, United Kingdom My Space Housing Solutions Full time

    **‘Supporting Independence, Inspiring Growth’.** Do you have a ‘can do’ attitude and approach? We are looking for a Housing Support Officer who can commit to working in a way which demonstrates; **Respect, Teamwork, Empathy and Integrity**. My Space Housing Solutions provides Exempt Accommodation to some of the most vulnerable people in society,...

  • Housing Support Officer

    1 month ago

    Carlisle, United Kingdom My Space Housing Solutions Full time

    **‘Supporting Independence, Inspiring Growth’.** Do you have a ‘can do’ attitude and approach? We are looking for a Housing Support Officer who can commit to working in a way which demonstrates; **Respect, Teamwork, Empathy and Integrity**. My Space Housing Solutions provides Exempt Accommodation to some of the most vulnerable people in society,...

  • Housing Support Officer

    1 week ago

    Carlisle, United Kingdom My Space Housing Solutions Full time

    **‘Supporting Independence, Inspiring Growth’.** Do you have a ‘can do’ attitude and approach? We are looking for a Housing Support Officer who can commit to working in a way which demonstrates; **Respect, Teamwork, Empathy and Integrity**. My Space Housing Solutions provides Exempt Accommodation to some of the most vulnerable people in society,...

  • Housing Support Officer

    2 months ago

    Carlisle, United Kingdom My Space Housing Solutions Full time

    **‘Supporting Independence, Inspiring Growth’.** Do you have a ‘can do’ attitude and approach? We are looking for a Housing Support Officer who can commit to working in a way which demonstrates; **Respect, Teamwork, Empathy and Integrity**. My Space Housing Solutions provides Exempt Accommodation to some of the most vulnerable people in society,...

  • Housing Officer

    6 days ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title**:Housing Officer **Contract Type**:Permanent job role **Salary**:£32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) **Working Hours**:35 hours per week **Working Pattern**:Hybrid **Location**:Carlisle, Cumbria **Why Riverside?** At Riverside, we’re a housing association with a difference - enhancing...

  • Early Intervention Officer

    2 days ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title: Early Intervention Officer** **Contract Type: Permanent** **Salary: £24,323.73 (£25,551.24 is achieved after 12 months successful performance in the role)** **Working Hours: Full Time 35 hours** **Working Pattern: Monday to Friday 12.30pm to 8.00pm** **Location: Carlisle, Cumbria (Located)** **Why Riverside?** At Riverside, we’re a housing...

  • Lettings Officer

    2 weeks ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title**:Lettings Officer **Contract Type**:Fixed Term for 6 months **Salary**:£22,535 Pro rata ( £23,721 is achieved after 12 months successful performance in the role) **Working Hours**:Part-time 28 hours **Working Pattern**:Hybrid **Location**:Carlisle, Cumbria / Hybrid **Why Riverside?** At Riverside, we ’ re a housing association with a...

  • Income Management Officer

    1 month ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title**:Income Management **Contract Type**:Fixed Term until 3rd August 2025 **Salary**:£28,537.21 (£29,985 is achieved after12 months successful performance in the role **Working Hours**:Full-Time 35 hours **Working Pattern**:Monday - Friday 8:00- 15:30 **Location**:Carlisle **Why Riverside?** At Riverside, we’re a housing association with...

  • Income Management Officer

    2 months ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title : Income Management Officer** **Contract : Permanent** **Full time : 35 hrs per week** **Salary : £26,606 (10% increase after 12 months service depends on performance)** **Working Pattern : Monday-Friday 08.00am-15.30pm** **Location : Carlisle, Cumbria Want to make a real difference to the lives of people? For over 90 years, The Riverside Group...

  • Early Intervention Officer

    1 month ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title: Early Intervention Officer** **Contract Type: Permanent Job role** **Salary: £22,535 per annum (£24,907 is achieved after 12 months successful performance in the role)** **Working Hours: 35 hours per week** **Working Pattern: Monday to Friday** **Location: Carlisle, Cumbria** **Why Riverside?** At Riverside, we’re a housing association...

  • Income Management Officer

    1 month ago

    Carlisle, United Kingdom The Riverside Group Full time

    Income Management Officer Fixed Term Contract-12 Months Full Time 35 hrs per week Working Pattern-Monday-Friday Salary-£26,606-£29,406 Based in Carlisle Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for...

  • Income Management Officer

    6 days ago

    Carlisle, United Kingdom CCP Full time

    Are you a resolution focused debt management professional who thrives to deliver high quality and efficient customer service? Do you demonstrate an empathetic and considered approach when dealing with escalated customer enquiries? CCP has been asked by an established housing association to assist them with appointment of an Income Management Officer to join...

  • Early Intervention Officer

    6 days ago

    Carlisle, United Kingdom The Riverside Group Full time

    **Job Title**: Early Intervention Officer **Contract Type**: Permanent **Salary**: £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) **Working Hours**:35 hours per week **Working Pattern**:Monday - Friday 10:30am - 6pm **Location**: Carlisle **The difference you will make as an Early Intervention Officer** The...

  • Housing Support Worker

    1 week ago

    Carlisle, United Kingdom BDS Full time

    BDS Recruitment are currently recruiting for a Housing Support Worker based in the Carlilse area The duties include but are not limited too; - To complete a support plan with each tenant detailing all elements of support required in order for their tenancy to be maintained - including any signposting required. This must be reviewed on a regular basis. - To...

  • Housing Support Worker

    1 week ago

    Carlisle, United Kingdom BDS Full time

    BDS Recruitment are currently recruiting for a Housing Support Worker based in the Carlilse area The duties include but are not limited too; - To complete a support plan with each tenant detailing all elements of support required in order for their tenancy to be maintained - including any signposting required. This must be reviewed on a regular basis. - To...

  • Early Intervention Officer

    1 month ago

    Carlisle, United Kingdom Riverside Full time

    Job Title : Early Intervention Officer Contract Type : Permanent Salary : £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) Working Hours:  35 hours per week  Working Pattern:  Monday - Friday 10:30am - 6pm Location : Carlisle   If you share our values and are excited about making a significant impact at...

  • Early Intervention Officer

    1 week ago

    Carlisle, United Kingdom Riverside Full time

    Job Title : Early Intervention Officer Contract Type : Fixed term up to 31st May 2025 Salary : £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) Working Hours:  35 hours per week  Working Pattern:  Monday - Friday 10:30am - 6pm Location : Carlisle   If you share our values and are excited about making a...

  • Income Management Officer-m6462

    1 month ago

    Carlisle, United Kingdom The Riverside Group Full time

    Income Management Officer Fixed Term Contract-12 Months Full Time 35 hrs per week Working Pattern-Monday-Friday Salary-£26,606 (10% increase after 12 months dependant on performance) Based in Carlisle Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people...