Customer Care Representative
2 months ago
**Job description**
Green Retreats manufacture and supply a range of high specification contemporary garden buildings, with a wide range of uses, from home offices to art studios and a range of commercial projects (i.e Schools & charities). The company was formed in 2006 and has since installed over 10,000 buildings nationwide.
**Key Responsibilities**
- Managing customer accounts
- Complaint handling
- Working closely with other teams and departments
- Problem solving
- Time Management
- Scheduling queries, customer requests & date moves
- Collections and payment chases
- Being first point of contact for any issues with base, install and further visits.
**Skills & Experience**
- Previous customer care experience in a customer orientated role
- Excellent written and verbal communication skills
- Ability to multitask, work quickly and manage a varying workload
- Be able to prioritise workload
- IT savvy and demonstrate knowledge of Microsoft office
- Good telephone manner
**Hours & Environment**
- Full Time - Permanent
- 20 days holiday plus all statutory bank holidays. You will gain an additional 1-day holiday for every year worked at the company (max of 3 additional days)
- 40 hours per week, 9-5pm / 8am - 4pm Monday-Friday with half an hour lunch break
- Some weekend work may be required.
- Opportunity to work from home
- Employee assistance program
- Enhanced maternity/paternity pay
- Friendly working environment within a team of 7 Customer Care Representatives
**Benefits**:
- Company events
- On-site parking
- Wellness programmes
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Aylesbury, HP18 0XB
**Salary**: £24,020.00 per year
**Benefits**:
- Company events
- Health & wellbeing programme
- On-site parking
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Aylesbury, HP18 0XB
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