Aviation Administrator

Office based or Hybrid Opportunity (min 3 days per week in the office) based in Wallington, Surrey_

**At a glance**

We are here to enrich lives and well-being through travel. To bring that to life, we know our success is driven by our exceptional people. We create wish-list holidays. The type of holidays that people have always dreamt of doing. We bring those dreams to life and are the trusted friends of our loyal customers.

Our Transport & Aviation team is at the centre of our holiday planning; ensuring we have the right product to offer our customers at the right price. Working with all parts of our business, but with especially with our Product & Customer teams, you’ll play a vital part in bringing wish-list holidays to life for our loyal and deserving customers.

We believe in being a truly customer and colleague centric business. Our office in Wallington, Surrey is focussed, and results driven, but lots of fun. Full of like-minded people who are all in the business of creating these amazing experiences.

**Role Profile**

Reporting to the Head of Aviation and Transport, this role is primarily responsible for providing top-notch administration, reporting and support for anything related to aviation. This is a fantastic role and opportunity for someone to learn about tour operating and all things aviation, as you’ll have exposure to all aspects of holiday creation. This is a great starting point for someone interested in a career in tour operating and aviation.

**Key Responsibilities**
- Supporting the Customer team with managing internal requests (tasks) based on customer enquiries and replying in timely manner with correct information as required.
- Checking the details carefully of long-haul bookings to ensure passenger and travel details are correct in Tiger Bay (our internal selling system) and ensuring any additional aviation services (eg wheelchair assistance etc) have been secured correctly.
- Assisting with the quoting and booking of upgrade flight requests and deviations as required using GDS or airline booking portals as required.
- Liaising with, and advising, the inventory and programme change teams, in relation to tour amendments involving change of airlines or change of flight times.
- Updating of flight information and adding PNR detail in Tiger Bay as required.
- Monitoring internal reporting ensuring late bookings are flagged to team and booked accordingly & correctly.
- Updating, and monitoring of internal diary; ensuring team meet deadlines in terms of flight commitments, ticketing time limits and other deadline dependent tasks.
- Running internal reporting supporting the ticketing function and ensuring all non-group tickets are known and handled accordingly and correctly.
- Supporting the wider Aviation team with administrative duties as required.

**Who we are looking for**
- Someone able to work quickly, accurately and with high attention to detail.
- Someone who is really committed to quality.
- A confident user of multiple systems in relation to aviation buying, following extensive training.
- Someone who is unafraid to flag up issues and be solution focused.
- Effective communicator both verbally and in writing.
- Highly organised with the ability to assimilate a variety of tasks, the flexibility to meet changing priorities as demands dictate, and an ability to work well under pressure.
- Able to work under own initiative and within tight deadlines.
- Someone who really enjoys working as part of a team but can also work independently.
- Someone who understands service, both internal and external and the important part this plays in our success.

**Join Us**

No agencies, please