Customer Service Agent Uk
2 months ago
BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 6200 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.
Join us in shaping the future at our location in **London **as a
**Customer Service Agent UK (M/F/d)**
YOUR TASKS:
- As a member of our Customer Operations team, you will be working in a small, friendly, and growing regional office. Facilitating an exceptional customer experience is your contribution to a thriving sales team.
- Your order book is your responsibility. Daily releases of orders, liaising with customers on shipments and booking-in is part of our daily routine.
- Communication is the key to our success. You keep your immediate, the sales, and the finance team updated on all ongoing customer issues.
- Last but not least, you thoroughly and accurately maintain customer service records.
YOUR PROFILE:
- Minimum of 3 years' experience in B2B customer operations / service, preferably in the fashion and/or lifestyle industry
- Team player with quick comprehension skills and the willingness to develop and learn
- Strong advocate of effective communication, a self-motivated personality with a structured way of working and organizational talent
- High proficiency with MS Office (Excel), experience with SAP interfaces is considered a plus
- Fluent in English, additional European languages are advantageous
WE OFFER:
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