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Claims Handler

4 weeks ago

Coleshill, United Kingdom ER Recruitment Limited Full time

**Claims Handler**
**Coleshill**
**£22,500**
- Do you possess excellent organisation skills and are proficient in working towards deadlines?
- Are you a team player with the ability to communicate excellently verbally and in writing?
- Do you want to work for an innovative business who are dedicated to providing excellent service to their clients?

**The Company**:
**Role & Responsibilities of the Claims Handler**:

- You will be responsible for managing insurance and property claims from start to finish - from FNOL through to completion in accordance with SLAs agreed with clients to ensure the best outcomes and service for clients, policyholders and third parties.
- Liaising with policyholders, clients, engineers and sub-contractors is central to the role, along with recording every aspect of each claim on our bespoke claims management system.
- Providing assistance and advice to all stakeholders as necessary.
- Organise visits to site for drainage engineers & subcontractors
- Sending reports and costs to third parties, preparing letters and documents
- Answering calls, dealing with queries from policyholders and clients
- Arranging travel and accommodation for engineering visits as required.
- Your work will be varied and rewarding, and you will be part of a team who continually achieves excellent customer and client satisfaction through exceptional claim administration and ownership.

**About You as the Claims Handler**:

- Knowledge of customer service handling
- Knowledge and understanding of claims and insurance preferred
- Diary management
- Geographical knowledge
- Excellent interpersonal and organisational skills
- Good communication - both verbal and written
- Computer literate (in Microsoft Office)
- Ability and willingness to learn
- Can work with colleagues to support the activities of the business

**Additional Benefits**:

- Monday-Friday role
- Free onsite parking
- 25 days holiday + bank holidays
- 8% pension employer contribution
- Life insurance (death in service)

We look forward to helping you in your career, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career, please feel free to refer them to us.
We look forward to hearing from you.

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