Voice Network Engineer

Are you a **Voice Engineer** looking for a new role? Lorien are currently working with a leading IT and Telecoms provider who are currently looking for a **SC Cleared Voice Engineer** to join the team on a permanent basis.
- *Due to the nature of this role a valid and live SC Clearance is need for this role*_

**Objectives**

Provide a technical support service, covering Incidents & Requests, both remotely and at the deskside, on IT Voice systems & products, whilst adhering to the required Service Level Agreements (SLA). To meet our customer needs, you will operate in a diverseworking environment, therefore the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.

**Key Responsibilities**
- To monitor alarms of all voice nodes, thresholds and identify faults by analysing the physical and logical networks
- Perform ongoing checks to determine functionality
- Advise on and arrange rectification of any faults encountered to ensure availability of service, escalating as required
- To perform minor installations
- To perform installation checks where appropriate to ensure quality of work, including testing of access to service post installation
- To diagnose, resolve and fix or raise the appropriate support call progress to completion
- Refer to relevant procedures to perform role
- Ensure administration is satisfactory and up to date
- To carry out all reasonable tasks as requested.
- Periodically review Daisy Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
- Carry out any 'ad hoc' tickets/non ticketed/project work as and when required.
- To be compliant with health and safety company policy and legislation at all times.

**Knowledge, Skills, Experience**

Knowledge / Skills
- PC literate
- Customer liaison skills
- Interpretation of data & actions
- Decision making.
- Windows OS literate
- Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
- Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
- Experience with network fault troubleshooting (not essential)
- Experience with Network builds (not essential)
- Experience with VPN and remote work on machines
- Good troubleshooting skills

If you would like more information please feel free to give me a call on.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.