Receptionist/driver

4 weeks ago


Port Talbot, United Kingdom Swansea Bay University Health Board Full time

The Receptionist plays a key role in the service by providing a professional, responsive point of reference for all out-of-hours contacts in the Primary Care Centre (PCC). This role performs the vital link between patients and duty GP and the post holder will be responsible for processing the out of hours consultations in line with established guidelines and procedural protocols following call handling.

**Driver**:
In addition to the duties of the Receptionist the Driver will convey the OOH Duty GP to the home or place of residence of patient’s whose clinical condition makes it difficult for them to travel to any of the Primary Care Centres. A vehicle suitable for this purpose will be provided by the SBUHB Health Board.

The post holder will be required to work a range of flexible shifts patterns i.e. overnights, evenings, weekends and Bank holidays they will also be required to work across our Morriston and Neath Port Talbot bases.

To provide a reception service for patients who attend the GP Out of Hours Service on their arrival at the PCC.

To provide a professional response to all Health Professionals who contact the service in person or by telephone. Calls may be received from Hospital staff, Paramedics, Community Nursing Staff, ED Clinicians etc.

To receive in the GP’s absence (by telephone or electronically) demographic data relating to visits to be undertaken and ensure that the GP contacts the PCC to obtain clinical information as required

To plan journeys in discussion with the GP to ensure that visits are undertaken within the timescale appropriate to the clinical priority of the patient.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.