IT Service Desk Agent

1 week ago


Leighton Buzzard, United Kingdom Connells Group Full time

Due to continued expansion of the Connells Group, the largest Estate Agent group in the UK, we are looking for a **Service Desk Agent** on a **6 month FTC** to work with our Request Management Team.

At Connells Group, IT support a business of over 15,000 colleagues across 1300 sites, and whilst you will part of the wider IT support function, the role will be predominantly working through a queue system, actioning requests logged by the business.

**Is this you?**
- You have a passion for customer service
- You are inquisitive by nature and have a thirst to learn
- Find problem solving easy and enjoy the challenge
- Not intimidated by the term ‘IT’
- Want to join a business that will offer progression

It would be amazing if you had previous experience of working in a Service Desk / Contact Centre environment or a Customer Service based role in a busy organisation.

**Key responsibilities of our Service Desk agents**:

- Creating account
- Granting/removing access to systems and drives
- Booking and Packing stock orders
- Queue management
- Ensuring all records have the correct categories updated (training provided)
- Actioning requests within the teams queues whilst ensuring correct process and approval is followed

**What do we offer**:

- Competitive salary
- 25 days holiday
- Shift patterns of 8:00 - 16:30 & 8:30 - 17:00
- Structured induction and on-boarding plan
- Opportunities for progression

**About Us**

Connells Group is one of the largest and most successful estate agency and property services providers in the UK.Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a rangeof consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.


  • IT Service Desk Agent

    7 months ago


    Leighton Buzzard, United Kingdom Connells Group Full time

    We're looking for a highly motivated **Service Desk Agent** to join our IT team in **Leighton Buzzard.** As a Service Desk Agent your main duties will be taking incoming calls, logging tickets, evaluating and resolving/escalating IT incidents that are raised by the Connells Group businesses. **Key Responsibilities**: - Complete both simple and complex...


  • Leighton Buzzard, United Kingdom Connells Group Full time

    **IT Service Desk Agent Based in Leighton Buzzard **Responsibilities**: - Endeavouring to provide all customers with the best level of customer service and support. - Answering incoming calls from end users in need of assistance. - Incident management with appropriate resolution or escalation within published service levels and ensuring contact is made...


  • Leighton Buzzard, United Kingdom Connells Group Full time

    We are currently looking for a Head of IT Service Desk to join our IT department in Leighton Buzzard. Reporting into the IT Service Director, the Connells Group Head of IT Service Desk will be responsible for the management and performance of the 3 IT Service Desk operating models in place today covering Incident and Request Management. Over time, the role...


  • Leighton Buzzard, United Kingdom Connells Group Full time

    **IT Service Desk Analyst** **Based in Leighton Buzzard** As a Service Desk analyst you main duties will be logging, evaluating and resolving/fulfilling cases that are raised by the Connells Group businesses. You will be responsible for: - The logging, classification of Incidents or Standard Service Requests within the relevant ITSM Solution - Working...


  • Leighton Buzzard, Central Bedfordshire, United Kingdom Finders Keepers Ltd. Full time

    Job Description for IT Service Desk AnalystWe are seeking an experienced IT Service Desk Analyst to join our team in Leighton Buzzard.The successful candidate will be responsible for providing first-line support for all internal and external applications, websites, and services, as well as logging tickets, evaluating, and resolving/escalating IT...

  • Estate Agent

    1 week ago


    Leighton Buzzard, United Kingdom Taylors Full time

    OTE: £25,000 - £28,000, Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in Leighton Buzzardworking in our well known Taylorsestate agency. **Why join us as an Estate Agent** / **Sales Negotiator?**: - Industry leading **training and...

  • Estate Agent

    7 months ago


    Leighton Buzzard, United Kingdom Connells Group Full time

    At **Connells**, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Leighton Buzzard.** OTE - £30,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be helping people find their dream home by generating...

  • Estate Agent

    4 days ago


    Leighton Buzzard, United Kingdom Taylors Full time

    OTE: £25,000 - £28,000 - Uncapped Commission - Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Leighton Buzzard**working in our well known **Taylors** estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?**: - Industry leading...


  • Leighton Buzzard, United Kingdom Supply Desk Full time

    Teaching Assistant  Leighton Buzzard Full time janaury 2025 Start The School: Supply desk is pleased to be working with a good rated school in the Leighton Buzzard area that prides itself on providing a nurturing and inclusive environment for children allowing for them to succeed to the best of their ability no matter what challenges they may face....

  • Estate Agent

    7 months ago


    Leighton Buzzard, United Kingdom Connells Group Full time

    OTE: £26,000 - £30,400 - Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Leighton Buzzard **working in our well known **Taylors **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading...

  • Senior Estate Agent

    7 months ago


    Leighton Buzzard, United Kingdom Connells Group Full time

    OTE - £30,000 - £35,000 - Uncapped Commission - Career Progression At **Brown & Merry,** part of the Connells Group, we're looking for a highly motivated **Senior Estate Agent **to complement our fantastic residential sales team as a **Senior Sales Negotiator** in branch in **Leighton Buzzard.** **A quick look at the role** In this role you will be...


  • Leighton Buzzard, United Kingdom Brown & Merry Full time

    We’re looking for a highly motivated **Trainee Estate Agent / Lettings Negotiator** to join our fantastic residential Lettings team in Leighton Buzzard.The **Trainee Estate Agent / Lettings Negotiator**is an entry level role where you will learn all aspects of residential lettings and be taken through an industry leading **development** and **training**...


  • Leighton Buzzard, United Kingdom Connells Group Full time

    We have an exciting opportunity for you to join our Request Management Team on the Service Desk! Our team is responsible for supporting the business through the handling of a wide range of service requests for the business, such as the IT JML processes and other general access requests. As a member of our team, you will play a key role in ensuring efficient...


  • Leighton Buzzard, United Kingdom Connells Group Full time

    Do you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to work in our busy central operations team in Bolton, where you will be working on the...

  • Service Supervisor

    6 hours ago


    Leighton Buzzard, United Kingdom Infinity Recruitment Consultancy Ltd Full time

    Our client based in Leighton Buzzard is seeking a Service Supervisor to join them on a permanent basis. You will ideally have experience as a service engineer looking to come out of the field in to an office based role or will have worked within a similarrole within service in the construction / plant machinery industry. You may also have worked in service...


  • Leighton Buzzard, United Kingdom Connells Group Full time

    Do you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to work in our busy central operations team in Leighton Buzzard where you will be working...


  • Leighton Buzzard, United Kingdom Connells Group Full time

    Do you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to work in our busy central operations team in Leighton Buzzard where you will be working...


  • Leighton Buzzard, United Kingdom Deverell Smith Full time

    Are interested in flexible working, and are immediately available? Do you enjoy meeting new people, and working front of house in a busy, buzzy sales environment? deverellsmith work with multiple house-builders in the South East and our clients require temp New Homes Sales Consultants in the lead-up to Christmas. One of our most esteemed clients is looking...


  • Leighton Buzzard, United Kingdom World Suncare Products Ltd Full time

    Customer Service Representative wanted for small busy manufacturing and distribution company operating in the Health and Beauty industry. The successful applicant should have proven experience in customer service and possess the ability to multi task and work well under pressure. Competent computer and keyboard skills are essential, as well as experience...

  • Property Lister

    4 days ago


    Leighton Buzzard, United Kingdom Brown & Merry Full time

    We're looking for a highly motivated **Senior Estate Agent**to join as a **Lister** and List Property's for our fantastic residential sales team in branch in Leighton Buzzard. **What's in it for you as our SeniorEstate Agent?**: - Industry leading **training and development**: - Demonstrable **career** ladder - Compete for top **achievers awards**: -...