Information and Engagement Assistant

Recruitment Pack for

**Information & Engagement Assistant**

**Hours**:
**15 hours per week (temporary for 12 months)**

**Location**:
**Peebles Library & Tweeddale Museum**

**Closing Date**:
**Monday 30thJanuary 2023 at 5pm**

**Job Ref No**:
**0710**

**Salary**:
**Grade 2 £9.90 - £10.72**

**(£19,100 - £20,674)**
- Job advert
- Introduction to Live Borders
- Our Strategic Vision
- Our Department
- Our Values
- Job Description and Person Specification
- Conditions of Employment

Job Advert
**Working across our library and museum venues at the Chambers Institute in Peebles, we currently have opportunities for part time Information and Engagement Assistants to provide a positive, welcoming environment and to deliver a high quality customer service to all visitors.**

**Duties will include assisting in the delivery of daily operations, security and supervision of the library and museum, assisting customers with enquiries, including enabling interaction with the museums, library and archives collections, databases, exhibitions and digital resources.**

**This post includes regular Saturday and Sunday working. There may be a possibility of providing cover at other locations, such as St Ronan’s Well in Innerleithen.**

**Closing date Monday 30th January 2023 at 17:00**

Introduction to Live Borders

Live Borders is the sport, leisure and culture trust for the Scottish Borders - this means we are a charity. Our aim is for everyone living, working and visiting the Borders to be **healthier, happier and stronger.**

Live Borders is governed and led by a Board of Trustees who set the strategic direction and monitors performance of the organisation.

Our Strategic Vision

**Vision**:Everyone living in, working in, and visiting the Borders to be healthier, happier and stronger.

**Mission**:We use our energy, enthusiasm and knowledge to support more people to experience more, learn more, and move more.

**Strategic Goals**:

- Expand levels of participation
- Grow our earned income
- Develop new funding streams
- Build on our reputation for great customer service
- Create a sustainable charity
- Nurture our people to be proud of what they do

Our Values

At the heart of Live Borders is our commitment to improve lives through physical activity, sport and culture. We use our energy, enthusiasm and knowledge to support people to experience more, learn more and move more.

Our Values underpin all that we do: _Live Borders Values_

Every penny spent with us is reinvested into supporting active, creative and healthy communities.

The executive team led by the CEO provide the strategic lead on the management and development of Live Borders to ensure we are a sustainable, dynamic and flexible organisation fit for the future and that meets our stated outcomes.
JOB DESCRIPTION & PERSON SPECIFICATION
Post Title:
Information and Engagement Assistant

Directorate:
Managed Services

Reporting to:
Assistant Curator/Assistant Librarian

**Job Purpose**:

- Contribute to the delivery of an integrated high quality library and museum service, which meets the need of local communities, fosters and encourages a love of books, collections, reading, history, creative activity and supports lifelong learning.
- Assist in delivery of daily operations, activities programme, security and supervision of the library and museum
- Assisting customers with enquiries for the library and the museum including facilitating interaction with the museums, library and archives collections, databases, exhibitions and digital resources.
- Promote a positive, welcoming and helpful image of library and museum services to all service users including residents of and visitors to the Scottish Borders.
- Assist with income generation for the services including promotion of retail, commission exhibitions, donations, events, group visits and learning programme opportunities.

**Responsibilities**:

- Assist in day-to-day delivery and supervision tasks to develop access and participation within the library and museum, including maintaining the security of the Chambers Institute building, security of information/databases and undertaking key holder duties as required.
- Carry out day-to-day library and museum routines and processes to management direction.
- Provide guidance, assistance and support to enable service users to make best use of ICT facilities, digital resources and learning opportunities.
- Work with service users to develop their confidence and ability to use new technologies, carry out independent research and develop their information literacy and creative skills.
- Assist with organizing, setting up and delivering a variety of events and activities
- online and face to face both In the Chambers Institute and as outreach in wider community. (e.g., seasonal events, holiday activities for children; schools workshops, behind the scenes visits, health/wellbeing groups, digital projects, storytelling, author visits IT taster sessions, Book bug sessi