Communications and Project Delivery

4 days ago

England, United Kingdom Sodexo Full time

A fantastic opportunity has arisen for an established **_Project Delivery and Communication Manager_** to join our team.

You will lead in delivering initiatives driven by Sodexo & Diageo strategy and MSA. While assisting in the development of soft and hard services offer and delivery - working with business leads and SMEs. Being a team player with the knowledge and skills to motivate and lead your teams.

**Role Responsibility**:

- To support the development of the Sodexo Quality of Life services offer across the account
- Develop metrics to measure improvement to Workplace Experience
- Develop strong relationships with day-to-day clients and site members
- Look to drive financial savings across the account
- Continually look to develop new initiatives within operations demonstrating forward moving business and innovation to clients and provide support to country/site leads to do the same
- Seek ways to drive financially beneficial sustainability initiatives across the contract
- Drive a culture of Health and Safety through the SME’s and across the account
- Ensure business desired outcomes are met and standards of excellence are delivered
- Define a robust and achievable growth strategy which will successfully improve the performance of the contract
- Pro-actively developing and building client and customer relationships
- Liaison and co-ordination with in-country/regional management, services operations platforms and operational teams to lead and coordinate activities associated with the role
- Lead, develop, manage, and motivate a high performing team ensuring that the client receives services of the highest quality
- To actively work with other peers and colleagues and as part of the senior account leadership team
- Manage services in line with contractual, quality & compliance, EHS and risk requirements of Sodexo and client and any other governance requirements
- Understand relevant Client Policies & Procedures for deployment across the region
- Establish industry networks to ensure continuous improvement and to provide insight through the effective use of market data and operational delivery techniques
- Own the delivery of key programs - cost reduction, business value opportunities and service improvement programs.
- Ensuring that all aspects of the business are conducted in accordance with all relevant statutory requirements and Codes of Practice.
- Implementation of policies, procedures and initiatives to ensure, in terms of calibre, experience and number, the necessary resource is available to meet business needs.
- Work in collaboration with the SME’s to ensure standardised, consistent and compliant approach is implemented
- Ensure site based clients are engaged with the development of their businesses
- To work collaboratively with country site managers
- Deployment of best practices throughout all operations in Diageo
- Work with client’s communications specialists to agree joint strategic communications activities aligned with client key agendas (i.e. 2030 sustainability, wellbeing etc.)
- On-going management and improvement of stakeholder engagement strategy and activity
- Communicate changes and evolutions to account structure, ways of working and delivery of services
- Work with client’s change and communications specialists and agency partners to help ensure successful mobilisation of new London HQ including induction content delivery and develop communications plan to promote engagement with our workplace services and improve customer satisfaction
- Support teams to engage with their end users on site through use of workplace services updates and yammer, identifying and supporting a network across the account of GSMs and communications champions to conduct this activity
- Share good news and case studies from across the account with central brand and communications team and other accounts via segment communications leads.
- Identify opportunities for and work with client on internal and external recognition
- Measuring the impact of communications and recommending or implementing improvements where appropriate
- Keeping up to date with best practice from the communications industry and bringing new approaches and channels to help develop and improve the effectiveness of communications within the contract
- Ensuring Sodexo’s values are understood by client, stakeholders, consumers and Sodexo teams across the contract
- Provide coaching and support for the Sodexo team on communications best practices
- Contributing to the wider Sodexo strategy for account communications, sharing best practice within the group
- Drive the continued focus on employee engagement across the portfolio by working closely with the operational teams
- Creation, communication and ongoing maintenance of any employee engagement activities

**_Compliance, environment, Health and Safety and Risk Management_**
- Ensuring compliance of all statutory requirements (health and safety)
- Ensuring contractors compl

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