Quality Consultant

1 month ago

Lincolnshire, United Kingdom CITB Full time

**Job Title**: Quality Consultant
**Location**: Mobile covering East of England (Lincolnshire and Kent)
**Grade**: F
**Salary range**: £27,166 - £35,057 per annum, depending on experience.

Our main objective is to create a culture that helps all our customers strive towards a workforce that is reflective of today’s society.

**Role Purpose**:

- To carry out monitoring and auditing of Approved Training Organisations and Internet Test Centres (ITC) and recommend any actions because of findings in line with CITB requirements.
- To carry analysis of Centre documentation to ensure compliance with scheme rules and renewal requirements

**Role Accountabilities**:
To carry out audits on Approved Training Organisation and Internet Test Centres by:

- Checking Centre documentation, ensuring it complies with scheme rules in connection with the documented sampling strategy
- Provide support for Senior Quality Consultants, as necessary
- Suggest actions for centres to be complaint with the scheme rules
- Review and track the implementation of actions of centres against the scheme rules
- Provide advice and guidance to customers
- Contribute to the investigation of customer complaints and appeals by providing information when requested
- Maintain an up-to-date knowledge of CITB products
- Contribute to achieving customer satisfaction that is world class
- Actively build relationships with customers and employers through a supportive approach to quality assurance
- Produce clear written reports in plain English for customers and employers with clear guidance and feedback for CITB products
- Actively share good and poor practice during standardisation team meetings with colleagues
- Contribute to the regular maintenance of the ISO process’ identifying innovative solutions to improve current practices
- Share business influences with appropriate teams to ensure CITB achieves its objectives

**Decision Making and Business Impact**:
Reporting to the Team Manager
- Ensure a cost-effective approach to monitoring Approved Training Organisation documentation.
- Provide support customers and employers on scheme rule requirements
- Working to Quality Assurance processes and standards
- Report operational issues to Team Manager
- Contribute to continuous improvement for the business in line with ISO 9001 principles
- Provide world class customer service to all customers by dealing with them in a professional and timely manner.
- Ensure the audit of documentation through monitoring is based on risk and the CITB quality assurance strategy
- Recommend products to customers who deliver CITB products based on scheme requirements
- Workload prioritisation within the documented requirements of each scheme
- Decisions of when to pass a case on to the Fraud Manager

**Knowledge, Skills, Qualifications and Experience**:
**Essential**
- Educated to GCSE standard A-C in at least Maths and English
- Excellent communication skills
- Ability to work unsupervised and on own initiative
- Ability to manage conflict in difficult situations
- Full UK Driving License

**Desirable**
- A working knowledge of CITB health and safety testing products
- Experience in writing professional business to business reports
- Auditing experience
- Experience in delivering business presentations
- A working knowledge of CITB Products
- Auditing experience or professional qualification
- Knowledge of construction

**Benefits**:

- 33 days holiday per year (Including bank holidays)
- Flexible benefits including childcare vouchers, cycle to work and insurance
- Pension scheme
- Employee discounts
- Long service awards
- CITB recognition scheme
- Employee assistance programme

**Please ensure you provide a detailed statement of suitability based on the essential criteria by studying the role profile which gives further detail about the role along with your CV.**

**Job Types**: Full-time, Permanent

**Salary**: £27,166.00-£35,057.00 per year

**Benefits**:

- Company car

Schedule:

- Day shift
- Monday to Friday

Work Location: On the road

Reference ID: 1269

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