Client Relationship Associate

4 weeks ago

Horsham, United Kingdom Sureserve Fire & Electrical, part of the Sureserve Group Full time

Sureserve Fire and Electrical, part of the Sureserve Group, are a specialist in the supply, installation and maintenance of fire safety and security systems. Delivering fire compliance services, which cover all the physical infrastructure and fire safety materials required for a building to respond to the outbreak of fire.

We are currently recruiting for a Customer Service Administrator to join our team on a full time, permanent basis. This role will be based at our office in Horsham.

**Overview**:
The Customer Service Administrator role covers a range of administration duties including taking customer phone calls and responding to their inquiries and assisting them as needed, all while remaining polite and professional.

You will be representing the company to our clients and therefore you will need excellent customer service to support our clients and engineers in the field. This is a great opportunity for anyone who enjoys working with people, helping to solve problems, and communicating with others.

**Key Responsibilities**:

- Ensure all open jobs are checked daily - either sent for invoicing or further works actioned.
- Upon engineers completing their job sheets carry out checks to ensure they can be sent for invoicing.
- Carry out checks that all SOR codes and parts used are detailed on jobs.
- Receive and respond to clients and residents’ queries.
- Log any callouts and repairs.
- Manually creating of any service jobs and updating the data management team of asset changes.
- Liaising with the Scheduling team for rescheduling jobs on booked appointments.
- Provide updates on jobs to clients.
- Sending certification to clients, either upon request or uploading them via an online portal.
- Creating purchase orders for sub-contractors.
- Chasing sub-contractors for completion of jobs assigned to them.
- Attaching sub-contractor certificates onto our internal system.
- Monitor and update resident satisfaction surveys.
- Have a sound understanding and appreciation of the works being carried out and able to translate this simply and effectively whilst talking to both internal and external customers.
- Input and maintain data on the management system.

**Skills/Qualifications**:

- Previous office administration experience gained within a fast paced environment
- Understanding of basic principles of Office Practice
- Provide excellent customer service and the ability to build relationships with clients
- Excellent communication skills, written and oral, both in person and over the telephone
- A willingness to learn our products and services to provide a high level of customer service
- A good understanding and proven demonstrable experience of Microsoft packages including Outlook, Word, Excel and PowerPoint

We are passionate about our Employees and strive to create a great place of work and offer a wide range of experiences and opportunities that will help you achieve your career and personal goals. In return, you will benefit from:

- 20 days leave increasing by 1 day for each full year completed up to 25 days
- An extra day off for your birthday
- Annual performance related bonus
- Perkbox (access to free perks and discounts)
- Refer a friend incentive scheme
- Cycle to work scheme
- Career progression and development
- Employee assistance programme
- Family friendly policies

Sureserve Fire & Electrical are an equal opportunities employer who values everyone as an individual.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,320.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: CSASFE

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