Spa Receptionist

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our talented Team at the exclusive **Culloden Estate and Spa.**

Under the inspiring leadership of our Spa Manager, Niamh Rice, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The salary for this full-time position is £19565** **per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Further details about our employee benefits here.

Hastings Hotels is an Equal Opportunities Employer.

**About The Role**
- To be fully conversant with the treatments, facilities and services within the spa and hotel.
- To be fully conversant with pricing structures to be able to effectively sell the spa services.
- To take bookings for treatments, ensuring information is recorded correctly on the spa scheduling system.
- To receive and depart guests, ensuring that the guest is provided with the appropriate assistance and information to get the greatest enjoyment from their visit.
- To complete all administrative duties in relation to the efficient running of the department.
- To ensure that the reception and spa facilities are maintained in a clean and tidy manner in accordance with departmental standards.
- To receive payment and operate till, ensuring accuracy of prices charged and change given.
- To balance bank, cash and all transactions at the end of shift.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To maintain the presentation of the Reception area in accordance with Hastings standards.
- To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Manager on duty.
- To ensure all guest enquiries are handled efficiently and effectively.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- Any other duties as required by management.

**Required Criteria**
- Good Command of English Language
- Right to Work in the United Kingdom
- Customer care experience
- Smart well-groomed appearance
- Excellent attention to detail
- Work well under pressure and be a team player Educated to GCSE Standard or the equivalent including English and Maths

**Skills Needed**

Call Management, Exceptional Customer Service Skills, Reception skills, Reservation skills

**About The Company**

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

**Company Culture**

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

**Company Benefits**

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Social Oppor