Group Warranty Administrator

5 months ago


Bristol, United Kingdom Drive Motor Retail Ltd Full time

Join a successful team at Drive Motor Retail in Bristol

We are looking for an experienced Warranty Administrator to join our busy warranty team, this role will operate as part of our head office team, based preferably in Bristol but with the possibility that the role can be based from any of our dealerships throughout the group.

Drive Motor Retail is an award-winning Automotive business, representing the Vauxhall, MG, Hyundai and Citroen brands. We pride ourselves on our exemplary customer service and have won multiple awards as well as the motor trader “Customer Care” award in 2021. Our employees are at the heart of our accomplishments and we strive to make Drive Motor Retail a workplace that promotes rewarding, fun and progressive opportunities to its employees.
- Basic Salary up to £28,000
- Overtime available occasionally at 1.5x
- Monday - Friday, no weekends (40 Hours per week)
- 24 Days holiday + Bank holidays - Increasing with length of service.
- Discounted Shopping, Gym and Dining Benefits.
- Medicare cash plan for all employees and their children, which gives same-day access to an online GP, money towards health, wellbeing and dental care.

**Duties and Responsibilities**:

- To stay up to date with all Warranty notifications and updates from our manufacture partners
- To liaise with dealership staff to ensuring all information on job pack is correct. This includes but is not limited to; a full write up to manufacture standards, car mileage and technician signatures.
- To ensure all work has been authorised by the customer, evidenced by a signature, and that all supporting evidence is attached to the job card before any claim is made. This includes any retail invoices for retail/warranty combined jobs.
- To liaise with departments in order to ensure prior approval process is followed.
- To liaise with manufacture fleet and customer care departments where required.
- Ensure all customer requests are carried out i.e. fleet commitment, special warranties used.
- Attend and maintain manufacture training as and when required.
- Maintain internal reporting system and highlight any discrepancies.
- Endeavour to clear all warranty invoices on a daily basis.
- To ensure WIP is checked daily, question any work remaining and rectify where possible, in conjunction with service manager.
- Check for any returned or rejected claims daily and rectify via liaising with accounts department.
- Ensure relevant case numbers and are on the job pack and where applicable car hire authority documented and recorded.
- Ensure with parts department that all warranty parts are returned on time with all paperwork correctly completed.

**Requirements**:

- Previous experience as a Warranty Administrator is essential.
- Exceptional verbal and written skills
- Demonstrates excellent attention to detail and accurate record-keeping.
- Fully computer literate

**Salary**: Up to £28,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Financial planning services
- Free fitness classes
- Free flu jabs
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends
- Overtime

**Experience**:

- Administrative experience: 3 years (required)
- Warranty Administrator: 1 year (preferred)

Licence/Certification:

- Drivers License (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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