Customer Service Advisor
6 months ago
**The opportunity**
We have an opportunity for talented Customer Service Advisors to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.
Our retail finance division, Omni Capital, partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases. We’re on the lookout for new talent to join Omni to help continue to drive our thriving business forward.
You’ll work alongside a fun, creative and energetic team of people who all work together to ensure our 5 company values of Customers First, Forward Thinking, Professional Pride, Achieve Together, and Open & Transparent are at the heart of everything we do.
The role is based at our Basingstoke office which is home to the Omni Operations Team (and has great access to the M3 and the mainline railway station, and just 45 minutes from London). This is a full time, permanent position (37.5 hours per week, Monday to Friday, 9:00 to 5:30pm).
**What we are looking for in you**
What is important to us is that you have previous experience in customer-oriented roles. Whether that has been through dealing with customers in person or on the telephone, providing your communication skills are excellent then we would like to hear from you. Considering the nature of the role, you will need to be confident in using computer systems, however training will be provided in terms of the specific systems that we use. If you have previous experience in working in financial services then this would be beneficial, but this is not essential be considered for this opportunity. As long as you have the right attitude and desire to learn, then come and talk to us and find out more about the opportunity.
**What’s in it for you**
As well as a competitive salary up to £23,500 per annum, we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.
Wellbeing is also high on our agenda, and we offer healthcare benefits through Vitality and Equipsme. In addition, all colleagues have free access to Lifeworks EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).
**Caught your attention?** If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work
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