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Karting Team Leader

5 months ago

Liverpool, United Kingdom Gravity Active Entertainment Full time

Our vision is to help more people have fun. It’s as simple as that. But a dream is only a dream without a plan, and ours is to grow Gravity until our name is synonymous with good times. Gravity is zero inhibitions. **The power of play.**

**What can you do with us?**

To assist the Leisure Operations Manager in successfully running the day to day operation of all aspects of the Karting facilities within the site. To deliver continuous improvement in all areas of the facility, managing and delivering an offering to a high standard along with maintaining high levels of customer satisfaction and assisting in developing a well trained and motivated team.

**Here’s what you’ll be getting up to as Karting Team Leader**

Responsible for overseeing all racing events. This includes running the computer systems and ensuring the karting marshalls.

Provide assistance to the Leisure Operations Manager to ensure the KPI’s, including wage ratio, site audits, mystery shopper audits, ensuring financial targets and other agreed targets are met in all departments

To invest time and effort in their own development in order to be proactive and update in the latest developments in the field of Karting services and standards.
Provide assistance to the Leisure Operations Manager to deliver continuous improvement across the karting track and surrounding areas to improve the customer journey and customer satisfaction.

Ensure that the site and track is maintained to a high level and is clean and safe at all times.

Supporting the Leisure Operations Manager to initiate, supervise and monitor the implementation of appropriate training to enhance the level of knowledge, skills and attitude of all Karting personnel. Coach, mentor and motivate the team to show a commitment to the culture, philosophy and values of Gravity.

Undertake ad hoc duties as and when required to meet the needs of the business.

**Here’s what we’re looking for**:
**Qualifications** **& Training**
- A Level standard or equivalent

**Experience**
- A proven track record of delivering consistently good customer experiences.
- A demonstrable track record of recruiting, developing and retaining talent.

**Qualities** **and Attitude**
- Must be extremely motivated and possess strong leadership skills.
- Able to demonstrate the ability to communicate effectively and vary their leadership style to suit the situation and the individual.
- Able to influence and work collaboratively at all levels across the business.
- Excellent communicator, both orally and in writing.
- Proactive organisational and time management skills.
- Demonstrates respect for equality of opportunity and diversity and works to actively promote an inclusive work environment and good working relationships amongst staff.

**Product Knowledge/IT Packages**
- Computer literate and can competently use Word, Excel and Powerpoint.

**Benefits**

The salary offered plus potential bonuses for this role is competitive and makes up part of Gravity’s benefits package, which includes:

- 24/7 Employee Assistance Programme;
- Private Healthcare avaliable through Benenden
- Refer A Friend Scheme.
- **Commitment**:

- We’re all in
- **Joy **- We’re full of fun
- **Energy** - We’re unstoppable
- **Creativity **- We’re building something special
- **Discovery **- We’re learning to fly

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Health & wellbeing programme

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Are you available to work on evenings & weekends?
- Are you computer literate?

**Experience**:

- Team Leadership: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location