Empty Homes and Lettings Coordinator

2 weeks ago

London, United Kingdom Southern Housing Group Full time

Role:
Empty Homes and Lettings Coordinator

**Salary**:
£26,000 per annum

**Location**:
Fleet House, London

Contract type:
Permanent x 2 vacancies

Hours:
35 hours per week

At Southern Housing Group, customers are at the heart of everything we do. That's why we provide more than 30,000 affordable homes for over 77,000 people making a real difference to our local community. Rated among the top 100 companies to work for and the top 50 in London, we're a business that makes a difference.

With a vibrant, inclusive, collaborative, and caring culture, we'll share the same purpose: Transforming lives by doing the right thing, working together, and getting things done.

The Role

Working as part of a team you will need to work collaboratively to provide an innovative empty homes and lettings service to minimise revenue loss and increase value for money, whilst striving for an improved customer experience.

You will be committed to putting customers first whilst using your initiative to achieve results.

To succeed in this role, you will need to prove that you are an excellent communicator with the ability to analyse information and present it clearly. You should have a demonstrable record of responding to customer feedback in a professional manner and experience of managing customer’s expectations.

This is a great opportunity to join a fantastic and forward-thinking team and start a career at Southern Housing Group.

The location

Whilst you'll be contractually based in London, we offer the flexibility for agile working to allow you to work from home and so we’ll provide you with the necessary mobile working equipment. We'd also like you to join the rest of the team in the office at least 3 days per week for collaborative working and social interaction

What you’ll have
- Strong, extensive and proven background in similar customer service roles
- Strong experience of following processes and using initiative
- Great at managing expectations
- Work with customer complaints in a mature and professional manner
- Team player, working together on team objectives
- Ideally some experience within housing management and lettings but not essential to this role - training will be provided.

Benefits in working with us
- A starting salary of £25,250 per year, with increments as and when you meet objectives and targets whilst you learn
- 23 days holidays (plus public holidays and increasing with service) and as we close between Christmas and New Year, we give you another 3 days
- The chance to buy additional leave
- £250 in vouchers as part of our colleague referral scheme
- Ongoing support for your wellbeing
- Flexible benefits with some really exciting options which you can find out more about

here



Rest assured, that working with us will empower you to be
_you,_ with a real sense of purpose and pride in everything you do.
- Should you be shortlisted for interview, you will receive a copy of the full job description to aid you in preparing for your interview._

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