German Speaking

Company Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

To achieve the ambitious objectives of our growing unit in Liverpool we are looking for an experienced Social Media Specialist to join one of our exciting campaigns.

**Job Description**:

- Manage and orchestrate the dialogue on social media accounts from a wide range of different Bosch business units to increase positive engagement (community management)
- Consult and collaborate with page managers and relevant stakeholders across multiple Bosch divisions to realise the brand’s strategy and create buzz regarding focus topics and campaigns
- Detect and escalate potentially brand damaging content to key stakeholders (crisis management)
- Monitor and analyse social media channels, providing voice of the customer feedback to page managers
- Update and maintain the social media knowledgebase in alignment with relevant internal and external stakeholders
- Develop best practices and participate in continuous improvement activities while also providing support and coaching colleagues on social media
- Ensure Change and Release Management processes are adhered to
- Be open to creating content in collaboration with clients on demand

**Qualifications**:

- In-depth experience in working with social media, in particular community management and engaging audiences online, preferably in an agency set up
- Knowledge of the most widely used social media platforms and social media managing tools
- Strong creative writing skills in German (native level) and English (near native)
- Team player who is confident and empathetic with strong verbal communication skills
- Proactive, flexible and ability to work independently with a high degree of responsibility
- Quality-driven work ethic paired with a passion for continuous and sustainable improvement
- Willingness to collaborate in a multinational team in a hybrid work environment (remote/on-site) with occasional business travel

Additional Information
**Your future job location offers you**:Flexible work time options, benefits and services, employee discounts, room for creativity, hybrid of home
- based and city centre office based working location.

**Operational Hours**
- 37.5 hours per week, 5 days per week, Monday - Sunday (rota 7am - 7pm)
- Weekends on rotational basis - When working the weekend, you will only be required to work 3 days in a week (Mon-Fri)