Air Operations Coordinator

7 months ago

Bristol, United Kingdom AGI Global Logistics Full time

We are AGI Global Logistics; one of the fastest growing logistics companies in the UK.

We currently have 18 offices and branches across the UK and Europe with 250 network locations Worldwide.

Our current team of 200 people go the extra mile to provide the same outstanding service to every client and we are all driven by delivering expert road, sea and air freight distribution and logistics solutions for our clients.

The bigger we become, the more people we can helpThis is where you come in

**The role**
This role is an extremely exciting opportunity to support our Bristol office with their air freight operational requirements.

We are looking for someone who has already worked in an air freight operational role and who can come in and hit the ground running, take ownership for their duties day to day and is comfortable working in a fast paced environment supporting us with our growth.

In this role you will be directly responsible for managing our customer accounts and you will ensure that they always receive a personable and tailored service delivery to build loyalty, ensure repeat business and enable all jobs to run efficiently and correctly.

You will be responsible for processing shipments for our customers and completing bookings with shipping lines, agents and haulier’s for both imports and exports. Delivering outstanding service to our customers is everything to us so you will make sure you are tracking and communicating all updates to customers, making sure their shipments arrive on time and informing them of any delays.

You would also be responsible for aspects of customs clearance processes on all import and export jobs as well as creating orders, negotiating rates and allocating suppliers’ invoices and sales invoicing.

Alongside service, margins are of course incredibly important to us and you will play a pivotal role in ensuring we have clear profit margins on all accounts and jobs, maximising these wherever possible

**Benefits**
- Competitive starting salary depending on experience
- 25 days holiday plus bank and public holidays
- Contributory pension scheme
- Cycle to work scheme
- Full use of industry leading systems and software
- A very sociable and friendly environment (we don’t take life too seriously and want the best out of everyone)
- Discounted gym membership for the gym on site
- Smart casual dress code
- On-site parking
- Unlimited free tea and coffeeand there’s always cake and biscuits too
- Fish and chip Friday once a month

**What you’ll be able to offer**
- Experience of working in an air freight operational role
- Understanding and experience of customs clearance processes
- Good understanding of transport and Worldwide logistics
- Outstanding communication and customer service skills
- Strong negotiation skills
- The ability to develop and build strong and personable relationships over the phone and in person with a broad range of individuals
- The ability to work in a fast-paced environment and be a strong team player
- Accountability to yourself and others
- Extremely organised with a high attention to detail and accuracy
- Ability to work well under pressure and able to work to tight deadlines
- High IT literacy skills

**Recruitment agencies**
We will not consider CVs or speculative proposals from any agencies therefore we kindly request you not to contact us.

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bristol, BS36 2FE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Air Freight Operational: 1 year (required)

Work Location: In person

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