Delivery Lead

7 days ago

London, United Kingdom Cinch Cars Full time

**Delivery Lead**:
cinch Technology - Hybrid

Hi We're cinch, a fresh kind of service that makes life easier for motorists. We know what drivers want, so we’ve ripped up the rule book to make sure they get it, faff-free

**Our cinch mission **- It’s simple, to take out all the irritations and hold-ups that make changing cars trickier than it needs to be. With backing from a large multinational company and PE finance, this is a once in a lifetime opportunity to join us as we scale up from a start-up, and to join a brand that you’ll be proud to have played a key part in building.

**Location **- remote first, with our Tech teams meeting up when we need to in an office based in the heart of Manchester, whilst our marketing and operations departments are based in Surrey. This role is hybrid with the expectation of travelling into the office a few times per month.

**You **- So, do you have a faff-free filter? Do you want to work in an energetic team, with open-mindedness and passion? We're looking for people who are agile, full of ideas and want to challenge the norm.

**Diversity and inclusion**

cinch wants to help all kinds of people in the UK find and buy a car. So it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.

And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.

**About the role**:
A Delivery Lead exemplifies what good looks like for agile delivery professionals. They lead the delivery strategy for their Tribe in a complex environment at scale, line managing and developing Delivery Managers in multiple teams. They shape team structures and department processes, working closely with other disciplines in their Tribe, senior stakeholders in both cinch and across Constellation Automotive Group. They create environments in which high performing teams can thrive and are accountable for building delivery capability, and advocate for agile/lean practices inside and outside cinch.

**What you’ll be working on**:
**Leadership**
- You’ll develop delivery professionals within your Tribe to build capability and improve the standard of agile delivery practices, including mentoring and coaching Delivery Managers.
- You’ll show what good looks like for delivery professionals and represent, role model, and champion agile delivery practices within a Tribe, across cinch, and with external organisations.
- You’ll line manage Delivery Managers, supporting them to perform to the best of their ability within multifunctional teams, and create a diverse, inclusive, and welcoming environment where everybody feels supported to be their authentic self.
- You’ll orchestrate efforts across teams and disciplines towards clear outcomes.
- You’ll be accountable for driving the delivery process of products and services towards outcomes, ensuring the portfolio of work is on track and squads are working to clearly defined and well communicated outcomes.

**Day to Day**
- You’ll be accountable for designing and orchestrating tribe-wide agile delivery processes and optimising workflows needed to deliver successful outcomes at scale. You’ll be accountable for the implementation of new processes and techniques.
- You’ll coach teams on agile techniques and to use data to measure success, inspect and adapt, and iterate delivery processes.
- You’ll be responsible for optimising the delivery flow of squads and maintaining delivery momentum. You’ll manage the most complicated risks, issues and dependencies and act as an escalation point to unblock issues.
- You’ll ensure all work is visible and there is an iterative product roadmap to work towards that is actively communicated and understood by squads and stakeholders across cinch.

**Things we look for in you**:

- In-depth knowledge and experience of a range of agile and lean tools and techniques, with an ability to lead, role model, and coach a team of delivery specialists.
- Innovative and keeps up-to-date with the latest agile delivery and product development trends.
- Experience of changing organisational structures and creating environments where high performing teams can thrive.
- Able to build consensus across different services and products and to mediate between teams to achieve successful outcomes.
- Able to foster a learning culture and build an environment which supports the continuous improvement of squads’ working practices.
- Excellent understanding of the lifecycle of product development and able to lead, plan, and implement in each phase. Strong appreciation of incident management, devops, and service support techniques.
- Able to communicate with clarity, to build influence and trust at all levels of the organisation, manage stakeholder expectations

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