Senior Support Worker- Central Daws, Conwy

4 days ago

Denbighshire, United Kingdom The Wallich Full time

**Introduction**:
Do you want to support people who are homeless and in vulnerable housing situations, but feel you don’t have the experience to get the job?

Do you have lived experience of substance misuse, homelessness or emotional ill health?

Do you feel like you are courageous, determined, authentic, compassionate and have a sense of community?

At The Wallich we’re looking for the right people, not the right work histories.

Tell us in a covering letter what makes you the right person and we can teach you the rest.

**Project Description**:
The Central DAWS project is a drug and alcohol service delivered across the counties of Conwy & Denbighshire to adult drug and/or alcohol users, their families and carers. The service provides drug-related information and advice, triage assessment, referral to structured drug and alcohol treatment, brief psychosocial interventions, harm reduction interventions and aftercare; with the overall aim of reducing harm associated with substance use, and meeting individuals’ needs in a way that promotes independence. The service is grant-funded through the North Wales Area Planning Board (Substance Misuse).

**Purpose of Role**:
To coordinate and provide support that enables and empowers service users to address housing and/or personal difficulties, build their skills and confidence improving their ability to maintain their current or future accommodation. The support will develop independence to enable people to improve their control, understanding and involvement in dealing with the issues that affect them, and assist service users to achieve their preferred outcomes.

**No Agencies.**

**We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.**

**Main Duties, Responsibilities and Person Profile**:
1. To coordinate and provide support to adults, families and carers with their substance misuse-related support needs through a range of interventions, with a focus on harm reduction and promoting independence, supporting service users to achieve their goals by providing information, advice and guidance that enables service users to make informed decisions, signposting where needed, and coordinating planned service withdrawals.

3. To support the provision of opportunities for service users to be involved in the development and delivery of the service, which may include volunteering, providing peer support, and through contributing to the monitoring and review of the service.

4. To assist with the overall running of the project, ensuring appropriate and effective information sharing within the team day to day through handovers and team meetings, as well as ensuring the maintenance of good standards of cleanliness, hygiene and adherence to Health and Safety legislation.

5. To ensure all policies, procedures and guidance are adhered to, including, but not limited to, following lone working procedures, financial administrative process and participating in own personal and professional development.

6. To undertake administrative duties in line with the needs of the role, ensuring that relevant documentation and information gathering is completed, recorded and stored accurately and appropriately, utilising the relevant information system and assisting with providing data to ensure managers have access to high quality data as required.

7. To keep the line manager informed of any issues of relevance, in particular those that require managerial and/or policy decisions and to undertake any other duties within the remit of the post and as directed by management.

8. To support the development and expansion of the service by maintaining positive relationships with other support providers across Conwy and Denbighshire and responding flexibly to demand.

**Person Profile**

**1. Qualifications**

a**. **Qualification in a relevant discipline at NVQ Level 3 or above, e.g. Homelessness / Housing, Health and Social Care, **or** can demonstrate sufficient experience in a relevant role

**2. Knowledge/ Technical/ Work based skills**

a. An understanding of current homelessness law, and how complex and co-occurring needs can affect individuals and their vulnerability..

b. Able to understand the concept of Psychologically Informed Environments (PIE) and how this approach embeds into support work

c. Able to understand and work within appropriate professional boundaries

d. Able to manage conflict and effectively deal with challenging situations

e. Able to communicate effectively in verbal and written form, in formal and informal situations

f. Able to maintain professional relationships with a range of internal and external stakeholders

g. Able to effectively use Microsoft Word, Excel and Outlook, and other computer software systems

**3. Experience**

a. Experience of working with vulnerable adults

b. Experience of assessing and managing risk

c. Experience of planning and delivering support

d.

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