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Receptionist brand New Gym Open

1 month ago

East Grinstead, United Kingdom XCELERATE GYMS East Grinstead Full time

**Receptionist**

Xcelerate Gym East Grinstead

MADE DIFFERENT - MADE BETTER - MADE FOR EVERYONE.

XCELERATE GYMS is the UK’s most exciting new fitness franchise, opening our fourth club in Solihull on 2nd February2023. We are searching for exceptional, highly driven staff for our brand new club.

INSPIRING HUNDREDS OF THOUSANDS OF MEMBERS - ONE COMMUNITY AT A TIME

Our vision is for XCELERATE GYMS to be the beating heart of hundreds of local communities, as individuals and families focus on their health, wellbeing, and fitness.

XCELERATE GYMS takes a full 360-degree view of our members health, fitness and wellbeing. Giving them the support, tools and advice from world leading experts to help every member maximise every element of their mind, body and soul. Empowering every member, irrespective of their current fitness levels, to unlock their full potential and achieve their personal best.

You will be a brand ambassador, promoting and representing the Xcelerate vision and values. We are looking for the crème de la crème, the very best in the business. This exciting new opportunity will be challenging but rewarding and offers many paths to career progression.

You are responsible the reception, stock and secondary spend income. A receptionist is the first person our members and potential members meet when they walk into an Xcelerate Gym. First impressions count.
- Exceptional communication and interpersonal skills
- A passion for fitness, health and wellbeing
- Excellent customer service skills
- A professional approach to work
- Computer skills
- The ability to work alone or as part of a team
- Multitasking skills
- Experience handling complaints
- Excellent telephone etiquette
- The ability to work in a fast paced, busy environment
- Performance driven, the desire to be the best
- Proactive and thinks on their feet
- Set and maintain high standards
- Keen to progress
- Exceptionally organised
- Team mentality

Key duties and responsibilities:

- Meet and greet members and potential members
- Deal with queries, requests and complaints quickly, efficiently and professionally
- Booking members in for classes
- Opening and closing the club
- Making sure the reception desk, bar area and club remains clean and tidy at all times
- Processing sales and taking payment through system
- Deal with membership problems including arrears
- Promote sales of food drink and other merchandise
- Stock takes
- Changing room checks
- Achieving sales targets for Front Desk Revenue and Membership Sales

**Salary**: £19,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Gym membership

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Quarterly bonus

**Experience**:

- Customer service: 1 year (preferred)
- Customer support: 1 year (preferred)

Work Location: One location

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