Supervisor

5 months ago

Hammersmith, United Kingdom Beds & Bars Full time

We’re all work and all play - combining a fun-filled, social work environment with professional development and fulfilment.

**Your role**
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all our customers. To supervise, train and motivate others, with the key aim of retaining and attracting new customers.

**Company Perks**
- 50% off stays at our accommodation.
- 50% off all food.
- 50% off all drinks.
- Ski trips.
- 2 Sailing trips per year.
- Flying lessons.
- Bespoke Training Program.
- E-Learning Program.
- Partnered with License Trade Charity.
- up to £1000 cash rewards for finding new employees.

**Recognition schemes**
- £100 for employee of the Month.
- £250 for employee of the Quarter.
- £2000 for employee of the Year.
- Extensive Training and Development.
- X2 Sailing trips per year.
- Equal tips for all staff (housekeeper, cleaner, chef, bartender).
- Wicked incentives run centrally (last prize was a £1000 for staff party).

**Essential requirements**
You must:

- Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.
- All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within you units’ country.
- Have a up to date/active bank account in your own name.
- Be able to converse Fluently in English.
- Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit.

**Providing a Brilliant Experience for our Customers**
- Always deliver excellent customer service.
- Deal with customer issues in a professional and helpful manner.
- Keep up to date with current promotions and new products and inform staff.
- Make customers aware of offers in our units.

**Maintaining Controls and Standards**
- Serve and present beverages, quickly and efficiently, meeting our standards and specs.
- Assist in the opening and closing of the unit.
- Assist in keeping the unit clean and safe.
- Always adhere to all company policies and procedures and licensing laws.
- Maintain accurate stock control, including ordering, delivery checks, line checks and wastage.

**Leading and Developing People**
- Maintain personal knowledge by completing in-house training and attending course.
- Always engage with your line manager about your own personal and professional development and how Beds and Bars can assist.

**Achieving Targets and Growing Profits**
- Assist in achieving all financial targets set for the unit.

**Building a Sustainable and Innovative Business**
- Be involved and contribute at team meetings.
- Carry out instructions given by the management team and head office.

**Person Specification**
Customer focus
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere.
- Remain calm, patient, and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers.

Drive
- Be confident and self-motivated.
- Demonstrate a passionate commitment to the business.
- Welcome and embrace change, with a positive attitude.
- Be able to work unsupervised in a busy environment.
- Be able to prioritise duties.

Personal integrity
- Be honest and reliable.
- Be trustworthy and respectful.
- Be immaculately dressed.
- Maintain excellent timekeeping and attendance.
- Be always professional.

Teamwork
- Always be a good team player.
- Build and maintain good relationships with all team members.
- Work together with the team to ensure that the pub is the best it can be.
- Be willing to take on jobs to balance the team workload.
- Be able to communicate well with people of all levels.

Developing self and others
- Be motivated to learn and develop self.
- Seek feedback and invest time in personal development.
- Supervise, train, and develop others.
- Support, encourage and motivate others.
- Coach, guide and give feedback to others.

Managing change
- Welcome and embrace change, with a positive attitude.
- Understand the need for change.
- Look for opportunity to improve areas of the pub and business.

Gaining commitment
- Communicate clearly to colleagues and customers.
- Gain commitment of others by using own knowledge.
- Act as a role model.

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