Key Account Administrator

6 months ago


Cannock, United Kingdom Phoenix Health and Safety Full time

Phoenix HSC has firmly established itself as one of the leading providers of safety and health training courses in the UK.

We pride ourselves on our positive work environment that fosters professional growth and personal fulfilment. With an impressive employment satisfaction index score of 86%, and 89% of respondents recommending us as an exceptional place to work, joining Phoenix HSC means becoming part of a thriving culture built on engagement and innovation.

Are you ready to take the next step in your career?

**What will I be doing?**

You will join our account management team, which is tasked with managing key relationships with our corporate clients. A typical day might involve liaising with clients to make sure they have everything they need - as well as taking every opportunity to go “above and beyond”, keeping up-to-date records across different databases and software packages, and managing complex bookings.

**Who are we looking for?**

You will ideally have some experience in a similar role, but at Phoenix we believe finding the right person is more important than their job history. If you’re someone who feels confident talking to and solving problems for our most valued clients and can handle prioritising and organising multiple tasks at the same time, you could be exactly who we’re looking for You will be handling confidential information, so you must be spot-on when it comes to following processes and procedures. Needless to say, a large proportion of your work will be on a computer so you must be comfortable learning how to use different software packages. Hubspot experience would be an advantage.

**Key Skills Required**:

- Client-facing experience, maintaining and deepening relationships.
- A confident telephone manner with excellent written skills.
- Positive can-do attitude with the ability to work independently and to adapt your style and practices to respond to changing circumstances and customer needs.
- Comfortable learning new software packages.
- Proficient organisational skills.
- Exceptional attention to detail.
- Fully competent in Microsoft Outlook, Word, and Excel.
- Comfortable managing own workload and assisting team members.

**Key Responsibilities**:

- Taking ownership of, and dealing with, assigned corporate accounts and their day-to-day queries.
- Administration of various software packages (including Hubspot) and activities for our large corporate bookings.
- Managing and maintaining complex bookings from our corporate clients.
- Working across different databases to ensure corporate accounts are up to date.

We are committed to equality of opportunity for all staff. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Cannock (required)

Work Location: Hybrid remote in Cannock


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