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Seasonal Reservations

4 months ago

Leven, United Kingdom Dumbarnie Golf Links Ltd Full time

April - October

24 hours per week

Flexible Working - Weekend or Midweek & Weekend

£10.50 per hour

Position Summary

The Seasonal Reservation and Administration Assistant will assist with the operation of the Office providing excellent customer service and hospitality. This position is instrumental in generating reservations & sales, customer requirements must be met and their expectations exceeded.

A passion for excellent service and strong attention to detail are required for this position. Knowledge of golf and the BRS system would be advantageous but not essential.

Position Responsibilities

This position includes, but is not limited to, the duties and responsibilities noted below:

- Answering and processing incoming phone calls.
- Dealing with all enquiries, reservations and administration tasks in-line with company standards.
- Scheduling tee times effectively and ensuring all guest questions are answered.
- Compilation and completion of all guest information for database of customer demographics
- Ensuring accuracy of tracking customer type, source of business and quantity of rounds played.
- Compliance with all legal policies, paying particular attention to GDPR and PCI Compliance.
- Liaising with all departments to fulfil guest requests.
- Maintaining a pleasant and professional telephone manner at all times.
- Maintaining a professional relationship with all guests and colleagues.
- Performing any reasonable tasks assigned by a Supervisor or Manager.

**Job Types**: Part-time, Temporary contract
Contract length: 7 months
Part-time hours: 24 per week

**Salary**: £10.50 per hour

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Leven: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Expected start date: 01/04/2023